What is an E-Visit?
Busy? Can’t stop to have a video visit, or step into a clinic? We get it. E-Visits are great for when you don’t have time to slow down, or don’t feel like getting out to a clinic. Simply hop on the Intermountain Health app, fill out a quick intake form about your symptoms, and get on with your day. Our providers will review your symptoms and send you a diagnosis and treatment plan in a few hours. If it’s determined that you need a prescription, we’ll send it to your pharmacy of choice.
Start an E-Visit Today
- Sign in to the Intermountain Health app
- Select "Virtual Visit"
- Choose "E-Visit"
Commonly Treated Symptoms
Most everyday illnesses can be diagnosed with an E-Visit including these common conditions:
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Some conditions require testing that is not included in the cost of the visit.
Cost of an E-Visit
The cost of an E-Visit will not exceed $35. You can choose to pay with cash, or bill the charge to your insurance carrier. Contact your insurance carrier to find out if E-Visits are covered on your plan. If you can’t be treated with an E-Visit, you won’t be charged and our providers will direct you to a more appropriate location for treatment.
Frequently Asked Questions
Who can use an E-Visit?
E-Visits are currently available to adults (18+) with their own Intermountain Health patient portal account (no proxies). E-Visits are for those with basic medical concerns listed in the Common Conditions Treated section above.
When should I expect a reply?
Our providers should review and respond with a treatment plan (or escalate to an appropriate level of care) within 1-2 hours.
How do I pay for my E-Visit?
You can select to pay with cash, or have your insurance billed. The Intermountain Health app will confirm your insurance to be sure you are eligible and will bill any charges following your visit. If you have received a charge and don’t feel it is appropriate, please contact the Connect Care billing department at 801-906-2800.
Why does it say I'm not eligible for an E-Visit?
Some conditions require a video visit, lab test, or in-person visit to determine a diagnosis. The Intermountain Health app uses protocols reviewed by our providers to help determine those who can be treated with an E-Visit. If our providers can’t treat you, you will NOT be charged and we’ll refer you to a more appropriate location to treatment for your symptoms.
Who will treat me for my E-Visit encounter?
An Intermountain urgent care provider will review your symptoms and create a treatment plan for you. The plan will be sent to you in the Intermountain Health patient portal and stored in your medical record.
I have SelectHealth. Can I use an E-Visit?
E-Visits are available on most Select Health commercial plans (non-Medicare/Medicaid/CHIP). Please reach out to your insurer if you have any questions.
The provider said I needed to seek care in another way. What’s that about?
E-Visits are designed for a specific group of common medical conditions, and we aim to complete as many as possible. However, based on your personal medical history or condition the provider may feel it appropriate to escalate you to another form of care, such as a video visit, urgent care, or visit with your primary care provider.