Know Where to Go

How to choose between the doctor’s office, telehealth, urgent care, and the ER


Many people use the Emergency Room (ER) for conditions that are more properly treated at an Intermountain InstaCare®, KidsCare®, Connect Care®, doctor’s office. ER care is expensive, and you pay some of that cost. Also, doctors and nurses assess patients to help the sickest people first, so wait times for less urgent issues could be extensive. When it comes to your healthcare, you have options, and the choices you make could save you a great deal of money.

Primary Care

The go-to place for managing your health care. Your primary care provider knows your medical history best.


Weekdays. Some offices have early, late and weekend appointments. Providers always on call.

Seen for

  • Annual physicals
  • Routine screenings
  • Vaccines Sprains and strains Chronic conditions Medicine refills Colds and flu Anxiety and depression

InstaCare and KidsCare

Treatment for minor illnesses and injuries that are not life-threatening and when you can’t wait for an appointment. Walk-ins are welcome.


Usually morning until evening, 7 days a week

Conditions treated and services include

  • Mild allergic reactions
  • Asthma flare-ups or breathing difficulties
  • Nausea and vomiting
  • Diarrhea
  • Heat stroke or dehydration
  • Nose bleeds or sinus issues
  • Foreign body removal
  • Earaches or ear infections
  • Colds, flu, upper respiratory infections
  • Conjunctivitis (pink eye) or eye injuries
  • Sore throat and strep throat tests
  • High fevers and headaches
  • Minor skin problems
  • Broken bones or sprains
  • Animal bites, burns, cuts
  • Lacerations needing stitches
  • Sports injuries, sprains
  • Infected wounds
  • Skin rashes and insect bites

*** KidsCare specializes in pediatric treatment. When possible, choose this option for children.***

Connect Care

Connect Care treats many everyday illnesses and is a great option to access 24/7. See a provider from anywhere using your smartphone, computer, or tablet.



Conditions treated and services include

  • Stuffy or runny nose
  • Allergies
  • Sore throat
  • Eye infections
  • Cough
  • Painful urination
  • Lower back pain
  • Joint pain or strains
  • Minor skin problems

Emergency Department

Immediate care for life-threatening conditions. If you experience these symptoms, go to the closest emergency department or call 911.



Conditions treated include

  • Chest pain or pressure
  • Serious broken bones or trauma
  • Difficulty breathing or shortness of breath
  • Bleeding that will not stop
  • Vomiting or diarrhea that will not stop
  • Coughing blood or vomiting blood
  • Deep green vomit
  • Sudden or severe pain
  • Head injury with loss of consciousness or vomiting
  • Deep cuts or wounds

Manage your healthcare on the go

My Health+ is Intermountain’s free, personalized health app. It brings powerful tools from across your health experience into one place so it’s easier and more convenient for you to manage all aspects of your health — from booking an appointment to paying a bill.

Within the My Health+ app you can

  • Book appointments online
  • Message your providers
  • Manage family appointments
  • Check symptoms and get advice on next steps
  • Easily access your health record
  • Pay bills in one place
  • View, email, or print your test results
  • Manage prescriptions
  • View your test results and prescription history
  • Get timely prompts for preventive care
  • Estimate healthcare costs (SelectHealth members)