Clinical Care and Services Guidance for Patients During the ‘Yellow’ Phase 

Utah Governor Gary Herbert announced mid-May that most cities and counties across Utah transitioned to the yellow, low-risk level for COVID-19. The Utah Hospital Association COVID-19 Chief Medical Officer workgroup continues to guide these designations for hospitals. That group has determined that all hospitals in the state, including the hospitals in state-designated orange zones, are okay to move to the yellow status. 

Intermountain has transitioned to yellow but will closely monitor the situation and remain agile to shift facilities and services back to orange if necessary or move patients to other facilities if certain facilities become at risk for a local surge. We reaffirm our commitment to caring for our patients while abiding by guidelines that will minimize spread of COVID-19, ensure safety for our caregivers and patients, and support access to resources and supplies to respond to the evolving pandemic situation. Of note, to promote safety for all, we will continue to accommodate and encourage video visits wherever possible, especially if individuals feel more comfortable doing so. 

All clinical services, including the following, have moved to yellow:

  • Hospital services  
  • Surgical procedures  
  • Clinic visits and services   
  • Obstetric services  
  • Physical, Occupational, and Speech Therapy, and Audiology services  
  • Wound & Hyperbaric services   
  • Homecare services  
  • Pharmacy services  
  • Laboratory services  
  • Sleep & Respiratory services  
  • Kidney & Dialysis services  
  • Imaging services   
  • Pain management services  
  • Nutrition counseling and services  
  • Diabetes self-management services 

For many of these services, moving to yellow means that individuals who are at normal risk for severe COVID-19 illness, who do not have symptoms and who are not positive, can access these services in person or virtually as appropriate. For caregiver and patient safety, however, even in yellow these services will continue to be postponed for high-risk individuals and COVID-19-positive patients, and only provided for these groups during the yellow classification for urgent/emergency issues.

Use this guide to determine which clinical services are available in the COVID-19 pandemic color phases. 

20-OPE-1028937_CCCRisk Color Chart_b9 

Visitor Guidelines

Access visitor guidelines here. 

Safety precautions

Provider and caregiver teams will contact patients to screen for possible COVID-19 and level of risk for complications, assess feasibility and timing of the visit, provide guidance for PPE and COVID-19 testing needs, and to schedule. Scheduling will require flexibility should COVID-19 cases spike in our communities or as other emergencies arise.

Facility entrance screenings, PPE requirements, signage and spacing for waiting rooms, standard droplet sanitation for all areas, in-room checkout wherever possible, and current visitor guidelines will apply. Caregivers can reference our PPE standards resource for more information.

Patients should follow the Pre-surgery Checklist (English | Spanish) in the weeks leading up to the surgical procedure to help ensure everyone's safety.

Steps toward recovery

With the partnership of state and local government leaders, public health officials, and other health systems, Intermountain will continue to monitor the level of COVID-19 risk to our communities and resources needed for response. With your continued support, we’ll work toward recovery and stabilization while sustaining preparedness efforts around all possible scenarios.