Reopening Clinical Care and Services Guidance: Updated June 3, 2020  

The Utah Hospital Association COVID-19 Chief Medical Officer workgroup continues to guide work to reopen healthcare services across the state. Mid-May, that group determined healthcare systems are able to reopen nonurgent hospital and clinic services to patients who do not have confirmed or suspected COVID-19 and who are otherwise healthy. Nonurgent care had been postponed at the start of the pandemic.  

On May 29, the Chief Medical Officer workgroup shared guidance to further reopen surgical procedures and services across the state. Effective early June, Intermountain is broadening the group of individuals who can receive nonurgent surgical procedures. We are now scheduling patients who have chronic illnesses or preexisting conditions for their nonurgent surgical procedures. We’ll continue postponing nonurgent procedures for patients with confirmed or suspected COVID-19. 

For other healthcare services, we are continuing to postpone in-person care that can’t be safely done at this time including postponing care for patients with confirmed or suspected COVID-19. For patients with chronic illnesses or preexisting conditions we will accommodate and encourage video visits whenever possible, especially if individuals feel more comfortable doing so, and proceed with care in person if it can be safely done.  

These clinical services include the following: 

  • Hospital services  
  • Clinic visits and services  
  • Obstetric services  
  • Physical, Occupational, and Speech Therapy services 
  • Audiology services  
  • Wound & Hyperbaric services  
  • Homecare services  
  • Pharmacy services  
  • Laboratory services  
  • Sleep & Respiratory services  
  • Kidney & Dialysis services  
  • Imaging services  
  • Pain management services  
  • Nutrition counseling and services  
  • Diabetes self-management services 

Our clinical services are generally in the “yellow” COVID-19 pandemic color phase and our surgical procedures are moving into the “green” phase per state guidelines. Access the high-level clinical guidelines for all color phases here

Provider and caregiver teams can reference the Ambulatory Care and Clinical Services and Surgical Services decision aids for guidance around specific services and visit types. 

Intermountain is fully aligned with the state’s guidance, and will assess individual care needs to provide safe, appropriate interventions at the right time and location for each patient. We will closely monitor the situation and remain agile to postpone any procedures or care that can’t safely be done at this time, or move patients to other facilities if certain locations become at risk for a local surge.  

We reaffirm our commitment to caring for our patients while abiding by guidelines that will minimize spread of COVID-19, ensure safety for our caregivers and patients, and support access to resources and supplies to respond to the evolving pandemic situation.  

Visitor Guidelines 
Access visitor guidelines here.  

Safety precautions 
Provider and caregiver teams will contact patients to screen for possible COVID-19 and level of risk for complications, assess feasibility and timing of the visit, provide guidance for PPE and COVID-19 testing needs, and to schedule. Scheduling will require flexibility should COVID-19 cases spike in our communities or as other emergencies arise. 

Facility entrance screenings, PPE requirements, signage and spacing for waiting rooms, standard droplet sanitation for all areas, in-room checkout wherever possible, and current visitor guidelines will apply. Caregivers can reference our PPE standards resource for more information. Patients should follow the Pre-surgery Checklist (English | Spanish) in the weeks leading up to the surgical procedure to help ensure everyone's safety. 

Steps toward recovery 
With the partnership of state and local government leaders, public health officials, and other health systems, Intermountain will continue to monitor the level of COVID-19 risk to our communities and resources needed for response. With your continued support, we’ll work toward recovery and stabilization while sustaining preparedness efforts around all possible scenarios.