Intermountain Healthcare has adopted the patient rights and responsibilities for the protection of our patients. Intermountain prohibits discrimination of these patient rights and responsibilities based on age, race, color, ethnicity or national origin, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, gender identity or expression, veteran status, and/or the ability to pay.

For your personal safety, as a patient you have the responsibility to:

  • Follow instructions in support of quality care and a safe environment for all individuals in the hospital.
  • Support mutual consideration and respect by maintaining civil language and conduct with interactions among staff and licensed independent practitioners.
  • Cooperate, show respect and consideration to all persons providing your care.
  • Respect the property, comfort, and privacy of other patients.
  • Try to understand and follow instructions about your care and ask questions if you do not understand.
  • Provide correct and complete information about your health problems and medical history.
  • Pay for your care and to be cooperative in providing insurance information.
  • Tell the nurse of any medication you brought from home.
  • Accept responsibility for consequences following the decision to refuse treatment or instructions.
  • Report concerns or complaints regarding quality of care:
    • If you have a complaint or grievance about the quality of your care, you, your family member, or surrogate, please contact the immediate supervisor of the unit or department to request these services.
    • To file a grievance with the State of Utah, call 1-800-662-4157 or send a letter to the Utah Bureau of Health Facility Licensing, Certification and Resident Assessment, P.O. Box 144103, Salt Lake City, UT 84114-4103; or call the Joint Commission at 1-800-994-6610.
    • To file a grievance with the State of Idaho, call Idaho Bureau of Facility Standards at 1-208-334-6626 or the Idaho Board of Medicine at 1-800-333-0073; or call the Joint Commission at 1-800-994-6610.
    • Medicare Beneficiaries Utah: HealthInsight, Quality improvement Organization 1-800-748-6773
    • Idaho: Qualis, Quality Improvement Organization 1-877-290-4346 or email the Office of the Medicare Ombudsman.

If you have a complaint or grievance about the quality of your care, you, your family member, or surrogate should contact the immediate supervisor of the unit or department, call 1 (855) 442-7855, or send an email to RiskMgmtconcern@imail.org.

To file a grievance with the State of Utah, call 1 (800) 662-4157 or send a letter to the Utah Bureau of Health Facility Licensing, Certification and Resident Assessment, P.O. Box 144103, Salt Lake City, UT 84114-4103; or call the Joint Commission at 1 (800) 994-6610.

To file a grievance with the State of Idaho, call Idaho Bureau of Facility Standards at 1 (208) 334-6626 or the Idaho Board of Medicine at 1 (800) 333-0073; or call the Joint Commission at 1 (800) 994-6610.

Medicare Beneficiaries Utah: KEPRO, Quality Improvement Organization 1 (844) 430-9504

Idaho: Livanta, Quality Improvement Organization 1 (877) 588-1123 or contact the Office of the Medicare Ombudsman at http://www.cms.gov/center/ombudsman.asp.