Intermountain Healthcare has adopted the patient rights and responsibilities for the protection of our patients. Intermountain prohibits discrimination of these patient rights and responsibilities based on age, race, color, ethnicity or national origin, religion, culture, language, physical or mental disability, socioeconomic status, sex, sexual orientation, gender identity or expression, veteran status, and/or the ability to pay.
As a patient, you have the right to:
- Obtain information about your patient rights, when possible, before care is received.
- Have your admission status explained to you upon request.
- Have your personal and medical information kept private.
- Review, request an amendment, and get a copy of your medical record, according to state law and Intermountain Healthcare policies and procedures.
- Receive notification about your health status, including unanticipated outcomes, in a manner you can understand. This includes providing interpreting and translation services or adaptations for visual, speech, hearing or cogitative impairments as needed. Please contact the immediate supervisor of the area to request these services.
- Participate in decisions about your health care, give or withhold informed consent, and be involved in your plan of care.
- Create or update your Advance Directive and choose a healthcare representative (sometimes called a surrogate healthcare agent).
- Reasonable access to care offered by Intermountain Healthcare.
- Request or refuse care to the extent allowed by law.
- Learn of medical consequences and risks of your decision if you refuse treatment.
- Receive considerate care in a safe setting.
- Know who to contact to make a complaint regarding your care and to have those complaints resolved, when possible, in a timely manner. To report complaints or receive additional contact information please notify the immediate supervisor.
- Refuse to take part in experimental care or research.
- Receive examinations and care in settings that allow for your privacy.
- Protection from harassment, neglect, mental abuse and physical abuse.
- Protection from chemical and physical restraints, except when necessary to protect you from hurting yourself or others.
- Prompt notification of your admission to your own doctor, family member or healthcare representative.
- Receive information about the individuals providing care, services, and treatment.
- Access spiritual care and other spiritual services, and to be shown respect for cultural and personal values, beliefs and preferences.
- Keep personal possessions in your room unless they pose a danger to yourself or others, or interfere with care.
- Receive appropriate pain management.
- Have access to visitors including family, friends or other individuals without discrimination during your course of stay and to give or receive verbal and written communication from visitors, except when to do so would interfere with your plan of care or interfere with the safety of other patients and staff. Limits shall be fully explained to you and/or your healthcare representative.
- Access a hospital Patient Advocate upon request.
If you have a complaint or grievance about the quality of your care, you, your family member, or surrogate should contact the immediate supervisor of the unit or department, call 1 (855) 442-7855, or send an email to RiskMgmtconcern@imail.org.
To file a grievance with the State of Utah, call 1 (800) 662-4157 or send a letter to the Utah Bureau of Health Facility Licensing, Certification and Resident Assessment, P.O. Box 144103, Salt Lake City, UT 84114-4103; or call the Joint Commission at 1 (800) 994-6610.
To file a grievance with the State of Idaho, call Idaho Bureau of Facility Standards at 1 (208) 334-6626 or the Idaho Board of Medicine at 1 (800) 333-0073; or call the Joint Commission at 1 (800) 994-6610.
Medicare Beneficiaries Utah: KEPRO, Quality Improvement Organization 1 (844) 430-9504
Idaho: Livanta, Quality Improvement Organization 1 (877) 588-1123 or contact the Office of the Medicare Ombudsman at http://www.cms.gov/center/ombudsman.asp.