Eligibility and Instructions

Qualify for a Test and Receive an Arrival Time

In order to get tested for COVID-19, please learn about the testing order process here to determine whether you qualify for a COVID-19 test based on symptoms and exposure criteria.

If you are determined to be eligible for a COVID-19  test, you’ll be given an opportunity to choose a location to pick up a COVID-19 test at a nearby testing location.

When you arrive at a testing location, please proceed to the designation location specified during your registration. The COVID-19 Tests will be located near the entrance. You will then complete the test on your own. After completing your test, please return it to the same location and place in secure collection bin labeled “Covid-19 Test Collection”.

Patients Without Access to Internet

Patients who do not have access to the internet can call the State COVID-19 Info Line at 1-800-456-7707, their physician’s office if feeling ill, or may seek assistance from a community partner/community health worker.

If You Are Sick

Use our symptom checker to find out if you need a test

Contact Your Primary Care Provider

Patients who have concerns about COVID-19 and other health conditions or who are feeling ill may contact their primary care physician office and schedule a visit with their provider.

Getting Tested for COVID-19

If the patient’s provider determines that a COVID-19 test is needed they will order a test. After the order is placed the patient will either receive a COVID-19 test in the office or be directed to a curbside testing location.

If directed to a curbside location, the provider will order the test. Once the test is entered electronically into your record, you will receive a QR code. After you receive a QR code, you may proceed to any Intermountain testing location and do not need to schedule an arrival time.

Urgent Care

Patients can also visit an Intermountain InstaCare location or access Connect Care if symptomatic.

If you are very sick and having trouble breathing or chest pains, please call 911 or visit the nearest emergency room.

Testing for Travel

Intermountain Healthcare can provide COVID-19 testing for people traveling to destinations requiring a negative test result. Over 90% of COVID-19 test results are available within 48 hours from when you had your specimen collected. We recommend checking My Health+ to access your test results 1 to 2 days after your test, and then continuing to check until your result is available.

Please be aware of the testing requirements of your specific travel destination. If you do not have a test result before traveling you may be required to self-quarantine upon arrival until your result is available, or you may be denied entry at your destination. Intermountain is aware of at least one testing provider in Utah that offers rapid COVID-19 tests for travel. If you need faster results for urgent travel, please visit coronavirus.utah.gov to find a location that offers this service.

Please work closely with your health insurance provider to know whether the cost of testing is covered for travel. If it is not, you may be responsible for the cost of the test.

Nasopharyngeal swabs are limited to medically necessary situations. Travel doesn’t qualify for nasopharyngeal swab testing. Saliva PCR testing has been validated by Intermountain’s Laboratory and shown to be as effective as swab testing for identifying COVID-19.

Instructions for Uninsured Patients

Patients who are uninsured and are a U.S. citizen and a Utah resident: qualify for COVID-19 testing coverage through Medicaid. Medicaid COVID-19 testing coverage for the uninsured covers the COVID-19 tests and all testing related services including doctor appointments (both in-person and through telehealth), ER visits, and any services performed in order to diagnose COVID-19, including X-rays, etc. Testing and other services will be paid back to the date of those services.

Individuals who do not have insurance and who do not qualify for the Medicaid option may be tested and should use the symptom checker to determine if a test is needed and to schedule an arrival window.

Intermountain is committed to provide needed treatment for all patients regardless of ability to pay. Intermountain has established a standard payment rate of $100. Most payers have communicated they will cover 100% of the testing cost, but patients should contact their insurance company for the most up-to-date information. Intermountain is also committed to work with government programs so uninsured patients will not have financial responsibility for COVID-19 testing.

Preprocedure Testing

Pre-procedure COVID-19 Testing

If your doctor has instructed you that you need a COVID-19 test, please be aware of the following instructions.

If you need a pre-procedure COVID-19 test for an upcoming procedure, your physician’s office will either give you a test kit in the office to be returned to an Intermountain Lab location or direct you to pick-up a test at an Intermountain Lab location. After completing your test, you’ll return to any Intermountain Lab location. Please be aware of the hours of service and the locations.

Medical Procedures Requiring a COVID-19 Test

  • Surgery 
  • Endoscopy test 
  • Sleep test 
  • Pulmonary Function Test
  • Cardiovascular Procedures 

How will I be contacted about my COVID-19 Test?
You will be contact by an Intermountain staff member about your upcoming test and will be given specific instructions on when to have your COVID-19 test and where to go to have this test. 

What Steps will I be expected to follow?

STEP ONE: Ensure you are not symptomatic for covid-19:

  • If you suspect you may have COVID-19 symptoms after receiving orders to get a test, please contact your provider’s office that will be doing your procedure. DO NOT COME TO A LAB LOCATION
  • Symptoms of COVID-19 can include:
    • Fever and/or chills
    • Cough (usually dry)
    • Shortness of breath or difficulty breathing
    • Tiredness (sometimes)
    • Aches and pains (sometimes)
    • Headaches (sometimes)
    • Sore throat (sometimes)


  • Pick up you sample collection kit at the designated facility.  Please follow the facility signs for Saliva Kit Pick-up once you arrive at the location.
  • Once you have picked up the saliva kit, follow the directs given to you by the staff to self-collect the saliva sample 


  • Proceed to the lab drop-off location. Follow the facility signs for Saliva Drop-Off locations. 
  • Be prepared to provide your name and date of birth along with the sample. 
  • If the lab team member determines that the saliva sample is not sufficient, they will offer to have you recollect the saliva sample OR will offer to take a new sample using by swabbing both of your nostrils and your mouth to collect the sample using a swab.

More Information

Test Types

Aside from the common nasal swab test, we also conduct antibody and saliva testing. Learn more.

Get Your Results

Learn how to access your results.