What to know about visiting a patient at an Intermountain facility

UPDATED: 8/29/2022

The guidelines are effective March 18 and reflect that we’re experiencing a dramatic decrease in COVID-19 cases, COVID-19 hospitalizations, and mortality levels in Utah. So Intermountain is updating guidelines for visitors for our Utah-based facilities. The guidelines go into effect Friday, March 18, and reflect the current low COVID transmission in the state. Intermountain hospitals
  • Sick visitors aren’t allowed to visit.
  • Hospital visitation allowed 24 hours a day, 7 days a week.
  • Some units and clinics may have more restrictive visitation policies based on limitations of unit/room size and vulnerable patients.
  • Visitors can be any age.
  • People aren’t allowed to visit if they have someone in their home with an active communicable disease like COVID, norovirus, or influenza.
  • For visitors, masks are optional while visiting with the patient but are still required when in areas where they may encounter other patients, such as hospital hallways, nurses’ station, or the cafeteria. Proof of vaccination won’t be required.
  • Maximum number of visitors at the bedside is determined at the discretion of the care team.
  • Visitors shouldn’t visit if they have any of the following and haven’t met the same criteria used to discontinue isolation and quarantine for patients:
    • A positive viral test for SARS-CoV-2
    • Symptoms of COVID-19
    • Has had close contact with someone with SARS-CoV-2 infection
Visitors in Emergency Departments (EDs, also known as Emergency Rooms or ERs) and Intensive Care Units (ICUs)
  • Visitation may be more limited because of facility resources and patient treatments. More information will be made available upon arrival.
Visitation - NICUs (high risk populations)
  • No children under 5 years old.
  • Siblings/children under 12 may visit if they’re up to date on all childhood vaccines and if they’re COVID-vaccinated.
  • Visitors must wear a mask in the unit but may take them off to be with their child/patient when caregivers aren’t at the bedside.
  • Maximum number of visitors at one time at the bedside is two. Clergy does not count toward maximum.

Visitation - BMT (high risk populations)

  • All visitors will wear a mask if/when feasible, especially when around staff or other patients.
  • Visitors will be screened upon entry to determine if they’ve had a recent COVID positive test, exposure, or symptoms.

Visitation at Intermountain clinics, InstaCares, and Primary Children’s outpatient clinics

  • No restrictions on the number of people accompanying the patient.
  • Patients and visitors will continue to mask in patient care areas.

Visitors of patients that ARE COVID-19 POSITIVE (or are suspected to be positive):

  • One designated visitor of a COVID positive or suspected adult patient per day; two designated visitors of a COVID positive or suspected pediatric patient per day. Visitors of COVID patients will be asked to wear personal protective equipment provided by the facility. The staff present will assist with how to use it properly to ensure safety.
  • Visitors will be asked to wear personal protective equipment provided by the facility. The staff present will assist with how to use it properly to ensure safety.


Skilled Nursing Facilities

For additional guidance related to visitation, please call the specific location:

Stay Connected

Connect with your loved one with AmWell Now

We encourage family and friends to stay connected with the patient during their stay with us. If patients do not have their own devices to connect with loved ones, iPads will be provided to patients inorder to connect during their stay.

AmWell Now

AmWell Now is a software platform used by Intermountain Healthcare on Intermountain provided iPads that will allow patients to connect with loved ones. The software will send a link via text message or email.

  1. The invitation will appear with a link
  2. Click on the link to launch the program
  3. Enter your name and click, "Join Visit"


Thank You

Intermountain Healthcare appreciates your help in protecting our community from the transmission of COVID-19. We all hold an important public health responsibility in supporting the rules and recommendations set forth by the CDC, local health departments and healthcare organizations which include visitor guidelines in healthcare facilities. Moving forward, we will continue to monitor the risk of COVID-19 closely and will adjust our visitor guidelines as appropriate to keep our patients, visitors and caregivers safe. If you have a question about our visitation guidelines, please contact us.