What You Must Do to Enter an Intermountain Facility
- Be 12 or older. Minors under the age of 12 may not visit hospitals or emergency departments (except to seek care for themselves or under certain exceptions outlined below).
- Be in good health. We don’t allow visitors with signs of illness, those who have active COVID-19, those that have had anyone in their household that has tested positive or exhibited symptoms, or those with a pending COVID-19 test result.
- Complete a screening in the facility. This includes a short series of questions about symptoms. if visitors are experiencing symptoms, we ask that they refrain from visiting and recommend they reach out to their healthcare provider for advice and potential COVID testing.)
- Wash their hands or use alcohol sanitizer before entering and after leaving our facilities and rooms to prevent the spread of viruses on high-touch areas.
- Maintain social distance from others while in the facility. This includes staying six feet away from other visitors or patients and avoiding gathering in waiting rooms, lobbies, or entrances.
- Wear a mask at all times. All visitors over the age of two must wear a face covering and are encouraged to bring their own cloth face coverings or masks. In some circumstances, masks and other protective equipment will be provided. Visit our Masking Guidelines page for more information.
- Visitors are encouraged to support their loved ones and stay in the patient room. Please leave the facility after visitation. We ask that you don’t linger in common spaces. There may be times when you are asked to wait in a waiting room. The care team will inform you.
- We continue to encourage hospital patients to communicate electronically or by phone with loved ones and friends. We understand that communicating with loved ones and friends is still an important part of a patient’s healing. Video chat, voice, and texting options are digital alternatives and help patients and loved ones feel connected. Should patients desire to visit others virtually and lack a device (e.g. smartphone or tablet), please let the patient care team know so we may help you with devices and technical support.
- We currently do not allow visitors to the Adult Behavioral Health Units in Intermountain hospitals. Unlike other hospital units, Adult Behavioral Health Units have more open and communal spaces to promote interactions between patients and staff, so this makes supporting in-person visitation during the pandemic more of a challenge. We will escalate and work to accommodate in-person meetings with visitors based on patient care and need and continue to accommodate virtual communication between patients and visitors.
Intermountain Hospitals and Emergency Rooms
- Patients may have a maximum of two visitors at their bedside at one time.
- A clergy or spiritual advisor visitor can be appointed in addition to our two-visitors-per-patient guideline.
- For mothers in labor, a doula is not considered one of the two designated visitors.
- Some units may have some additional restrictions that will be shared on admission (e.g., Neonatal Intensive Care Unit (NICU) or Pediatric Behavioral Health.
- The care team will work with patient and family to arrange attendance at clinical conferences or care planning discussions.
- For patients at end of life, the unit charge nurse will work with family / loved ones to arrange visitation and support needs.
- The number of visitors at the bedside can be limited by the care team (i.e., nurse, charge nurse, unit manager, nurse supervisor) based on safety for the patient, visitors, and/or caregivers, as well as the care team’s ability to provide patient care.
- Any exceptions to these hospital and emergency room guidelines will require approval through the hospital and medical leadership at the facility.
Additional guidance for visitors of patients that ARE COVID-19 POSITIVE (or are suspected to be positive):
- Visitors will be asked to wear personal protective equipment provided by the facility. The staff present will assist with how to use it properly to ensure safety.
- In Emergency Departments (EDs, also known as Emergency Rooms or ERs) and Intensive Care Units (ICUs), visitation may be more limited because of facility resources and patient treatments. More information will be made available upon arrival.
- If a patient is admitted with a COVID Variant of Concern (VOC), the care team may limit visitation to support caregiver and visitor safety.
Intermountain Clinics and InstaCares, and Primary Children's Outpatient Clinics
Our clinics are open to serve your health and health care needs. We will practice hand hygiene, social distancing and all will wear masks. Please see above guidance for additional details.
If your clinic appointment is in a hospital facility, please stay in the clinic area and exit the facility when your visit is completed.
Connect with your loved one with AmWell Now
We encourage family and friends to stay connected with the patient during their stay with us. If patients do not have their own devices to connect with loved ones, iPads will be provided to patients inorder to connect during their stay.
AmWell Now is a software platform used by Intermountain Healthcare on Intermountain provided iPads that will allow patients to connect with loved ones. The software will send a link via text message or email.
- The invitation will appear with a link
- Click on the link to launch the program
- Enter your name and click, "Join Visit"