Virtual Resources

Each patient can designate one Care Support Person and one Alternate who can call for updates about the patient’s ongoing care. These people can then help keep other family and friends informed. This will allow our caregivers to focus on providing the best possible care to the patient.

The following information may be provided to the Care Support Person or Alternate:

• Updates about the patient’s treatment, status, care, and other general information
• Notice of a potential transfer to other care settings
• Discharge instructions, including where and when to pick up the patient when they’re ready to be released
• Follow-up care information

Patient privacy is a high priority. Before sharing any information over the phone, we are required to ask for the patient privacy code. Each patient is given a unique privacy code upon admission. Please do not share this code with others.

 

We encourage family and friends to stay connected with the patient during their stay with us. If patients do not have their own devices to connect with loved ones, iPads will be provided to patients inorder to connect during their stay.

AmWell Now

AmWell Now is a software platform used by Intermountain Healthcare on Intermountain provided iPads that will allow patients to connect with loved ones. The software will send a link via text message or email.

1. The invitation will appear with a link
2. Click on the link to launch the program
3. Enter your name and click, "Join Visit"

 

These guidelines were developed with infectious disease experts and will be continuously assessed with safety and our patient's best interests in mind.