Scam awareness: protecting your personal and financial Information

Scam calls and fraud attempts are an unfortunate reality in today’s digital world. From time to time, individuals may receive calls, emails, or messages from scam artists pretending to represent trusted organizations—sometimes even using the names of Intermountain Health or Select Health.

These scams are designed to build urgency or trust and often attempt to trick people into answering questions or sharing personal, financial, or account information. Scammers may contact both patients and non-patients, often at random, using a variety of tactics to appear legitimate.

Intermountain Health and Select Health take these matters seriously. When we become aware of scams using our name, we share available information with appropriate authorities to support investigations and help protect the communities we serve.

Protect yourself from scams

As new ways of communicating and doing business continue to evolve, so do the methods used by scammers. Phone calls, emails, text messages, letters, and even in-person visits may be used to deceive individuals. Scam artists often rely on recognizable names, logos, or urgent-sounding messages to make their requests seem credible.

Being informed and cautious is the best defense. Staying alert can help you recognize suspicious activity and avoid becoming a victim.

How to identify and report scam attempts

If you believe you may have been contacted by a scammer, gathering details can be helpful for authorities investigating scam activity. If it’s safe to do so, try to note the following:

• What information, if any, did the scam artist already know about you?
• How was the contact made (phone call, email, text, letter, or in-person visit)?
• If contacted by phone, was there a phone number provided or shown on caller ID?
• If contacted by letter or email, can you provide copies to the authorities?

Even if you are not an Intermountain Health or Select Health customer, we welcome reports of scams that misuse our name. Sharing this information helps us alert others and support law enforcement efforts.

If You Shared Information or Responded to a Scam

If you provided personal, financial, or account information—or otherwise responded to a suspected scam—you should take action right away:

If you provided financial or account information, contact the appropriate financial entities to report the possible fraud:

• Contact local law enforcement authorities
• Notify your bank or financial institution
• Contact your credit card company
• Consider enrolling in or notifying a credit-monitoring service

Be sure to closely monitor bank statements, credit card activity, and credit reports for any unusual or suspicious transactions.

What to know about Intermountain Health and Select Health

To help you spot scams more easily, keep these important reminders in mind:

• We do not run lotteries, giveaways, or promotions offering cash or gift cards
• We do not demand immediate or emergency payment by phone
• We do not threaten, pressure, or become agitated when discussing payment matters
• Customers may occasionally receive legitimate calls for appointment pre-registration or surveys
  • If unsure, hang up and call the Intermountain facility or clinic directly using a trusted number
• Billing and premium notices are sent through regular, scheduled processes
• Some overdue accounts may be managed by collection agencies
• If a call seems suspicious, hang up and contact the Intermountain hospital or clinic you visited for verification
• If you receive a message using the Intermountain or Select Health name or logo and something doesn’t seem right, contact the Intermountain hospital or clinic or Select Health representative directly to confirm authenticity.

A final reminder

Never share personal, financial, credit, or debit card information with unsolicited callers or messages. Taking a moment to pause, ask questions, and verify can help protect your identity and financial security.

For additional guidance and resources on avoiding scams and identity theft, visit:

• The Federal Trade Commission (FTC) - Protecting America’s Consumers
• FTC Scam Alerts - Information on current and emerging scams
• Scambusters - Tips and resources for avoiding and reporting scams
• Fight Identity Theft - Guidance on identity theft and fraud prevention

Staying informed helps protect not only you, but others as well.