We collect personal data from you through your use of the Site and Services. Personal data is information that is linked or reasonably linkable to an identified or identifiable individual. Under the Health Insurance Portability and Accountability Act (“HIPAA”), we operate as a covered entity. When we operate as a HIPAA covered entity, the information we collect, use, and share will be considered protected health information subject to HIPAA requirements. Please review our Patient Privacy Notice here for more information.

Please note that the following sections may include examples of how we collect, use, and share personal data that is protected health information subject to HIPAA and governed by our Patient Privacy Notice.

Personal Data You Provide

Depending on how you interact with our Site and Services, we will collect the following personal data that you voluntarily provide to us for the following purposes:

• Search Locations. To search for hospital locations, you will provide us with a city and zip code.
• Find a Doctor. To find a doctor you may provide a provider name, zip code, and specialty.
• Create an Account. To create an account, you will provide us with your name, date of birth, gender, physical address, email address, phone number, and you may provide us with your ethnicity.
• Request or Schedule an Appointment. To request or schedule an appointment, you will provide your name, phone number, email address, data of birth, department, whether you are a current patient, the reasoning for your appointment request, and any other information you choose to provide.
• Patient Portal. When you sign up for a patient portal, you can provide health records, medications, allergies, and health issues, view test and lab results, provide payment information to pay your bills, and the information you provided to create an account. We use electronic medical record providers to maintain our portal. Please review each provider’s privacy policy for more information.
• Pay a Bill. To pay a bill online, you will provide us with your account number, name, and date of birth.
• Check Your Symptoms. To check your symptoms with our symptom checker, you will provide your health symptoms, age, gender, and you will answer various questions regarding your symptoms.
• Request Submission Form. To submit a Patient Request to Access Medical Records or Authorization for Use and Disclosure form, you will provide your name, date of birth, address, phone number, and signature.
• Patient Estimates. To receive an estimate on health services, you will provide your name, date of birth, and health insurance information.
• Register for an Event/Class or Purchase Event/Class Tickets. To register for an event or purchase event tickets, you will provide your name, phone number, email address, physical address, and payment information if the event or class requires payment. We use third parties to process payments on our behalf. Please review each third party’s privacy policy for more information.
• Make a Donation. To make a donation, you will provide your name, address, email address, phone number, and payment information.
• Sign Up for Newsletter. To sign up for our newsletter, you will provide us with your email address.
• Share Your Story. To share your story, you will provide your name, email address, and any information you choose to provide in your story.
• Volunteer or Apply for a Job. To volunteer or apply for a job, you will provide your name, phone number, email address, physical address, education information, employment information, and any other information you choose to provide. We use third parties to process your job applications. Please review each provider’s privacy policy for more information.
• Form 990 Request. To request a Form 990, you will provide your name, email address, and any other information you choose to provide.
• Contact Us. To contact us, you will provide your name, email address, phone number, address, and any other information you choose to provide.

Personal Data We Collect About Your from Other Sources

In some cases, we may receive personal data about you from other sources. This includes government entities, advertising networks, data brokers, operating systems and platforms, mailing list providers, social networks and advertising and marketing partners.

In addition to the purposes stated above, we may use all the personal data we collect in accordance with applicable law such as to:

• Maintain and improve our Site and Services;
• Protect the security and integrity of our Site and Services;
• Investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the physical safety of any person, and to otherwise fulfill our legal obligations;
• Monitor compliance with and enforce this Privacy Policy and any applicable agreements and policies;
• Defend our legal rights and the rights of others;
• Fulfill any other purposes for which you provide it;
• For any purpose that is reasonably necessary to or compatible with the original purpose for which we collected the personal data as disclosed to you; and
• Comply with applicable law.

We may share the personal data that we collect about you in the following ways:

• With vendors, affiliates, and others that we engage to perform data or Site-related services (e.g., email, hosting, maintenance, backup, analysis, etc.);
• To the extent that we are required to do so by law;
• In connection with any legal proceedings or prospective legal proceedings;
• To establish, exercise, or defend our or a third party’s legal rights, including providing information to others for the purposes of fraud prevention;
• With any person who we reasonably believe may apply to a court or other competent authority for disclosure of that personal data where, in our reasonable opinion, such court or authority would be reasonably likely to order disclosure of that personal data;
• With any other person or entity as part of any business or asset sale, equity transaction, merger, acquisition, bankruptcy, liquidation, or similar proceeding, or in preparation for any of these events;
• With any other person or entity where you consent to the disclosure; and
• For any other purpose disclosed by us when you provide the personal data or for any other purpose we deem necessary, including to protect the health or safety of others.

Like many other companies, we use cookies and other tracking technologies (collectively, “Cookies”). Cookies are small files of information that are stored by your web browser software on your computer hard drive, mobile or other devices (e.g., smartphones or tablets).

We use Cookies to:

• Estimate audience size and usage patterns;
• Understand and save your preferences for future visits, allowing us to customize the Site and Services to your individual needs;
• Compile aggregate data about site traffic and site interactions to resolve issues and offer better site experiences and tools in the future; and
• Recognize when you return to the Site.

We set some Cookies ourselves, while separate entities set other Cookies. We use Cookies other entities set to provide us with useful information, to help us improve our Site and Services, to conduct advertising, and to analyze the effectiveness of advertising. For example, we use Cookies from Google and other similar companies.

How You Can Opt Out of Cookies

You can block Cookies by changing your Internet browser settings to refuse all or some Cookies. If you choose to block all Cookies (including essential Cookies) you may not be able to access all or parts of the Site.

You can find out more about Cookies and how to manage them by visiting www.AboutCookies.org or www.allaboutcookies.org.

Platform Controls

You can opt out of Cookies set by Google by following the instructions found here: https://adssettings.google.com.

Advertising Industry Resources

You can understand which entities have currently enabled Cookies for your browser or mobile device and how to opt out of some of those Cookies by accessing the Network Advertising Initiative’s website or the Digital Advertising Alliance’s website. For more information on mobile specific opt-out choices, visit the Network Advertising Initiative’s Mobile Choices website.

Please note these opt-out mechanisms are specific to the device or browser on which they are exercised. Therefore, you will need to opt out on every browser and device that you use./p>

Google Analytics

We use Google Analytics, a web analytics service provided by Google, Inc. Google Analytics uses Cookies to help us analyze how users interact with the Site and Services, compile reports on their activity, and provide other services related to their activity and usage. The technologies used by Google may collect information such as your IP address, time of visit, whether you are a returning visitor, and any referring website. The information generated by Google Analytics will be transmitted to and stored by Google and will be subject to Google’s privacy policies. To learn more about Google’s partner services and to learn how to opt out of tracking of analytics by Google, click here.

We do not engage in “sales” or “targeted advertising” as those terms are defined under applicable laws and therefore our Site does not recognize the Global Privacy Control (“GPC”) signal. For more information and to download and use a browser supporting the GPC browser signal, click here: https://globalprivacycontrol.org/orgs. If you choose to use the GPC signal, you will need to turn it on for each supported browser or browser extension you use.

Some internet browsers incorporate a “Do Not Track” feature that signals to websites you visit that you do not want to have your online activity tracked. Given that there is not a uniform way that browsers communicate the “Do Not Track” signal, the Site does not currently interpret, respond to or alter its practices when it receives “Do Not Track” signals.

We maintain commercially reasonable security measures to protect the personal data we collect and store from loss, misuse, destruction, or unauthorized access. However, no security measure or modality of data transmission over the internet is 100% secure. Although we strive to use commercially acceptable means to protect your personal data, we cannot guarantee absolute security.

The Site may contain links that will let you leave the Site and access another website. Linked websites are not under our control. We accept no responsibility or liability for these other websites.

The Site and Services are not intended for children under 13 years of age. We do not knowingly collect, use, or disclose personal data from children under 13.

Depending on the state in which you reside, you may have certain privacy rights regarding your personal data. Your privacy rights may include (if applicable):

• The right to confirm whether or not we are processing your personal data and to access such personal data;
• The right to obtain a copy of your personal data that we collected from and/or about you in a portable and, to the extent technically feasible, readily usable format that allows you to transmit the information to another controller without hindrance, where the processing is carried out by automated means;
• The right to delete personal data that we collected from and/or about you, subject to certain exceptions;
• The right to correct inaccurate personal data that we maintain about you, subject to certain exceptions;
• The right, if applicable, to opt out of the processing of your personal data for purposes of (1) targeted advertising; (2) the “sale” of your personal data (as that term is defined by applicable law); and (3) profiling in furtherance of decisions that produce legal or similarly significant effects concerning you;
• If we are required by applicable law to obtain your consent to process sensitive personal data, the right to withdraw your consent; and
• The right not to receive discriminatory treatment by us for the exercise of your privacy rights.

We do not sell personal data to third parties or engage in targeted advertising as defined under applicable laws. We do not use personal data subject to the Colorado Privacy Act for profiling in furtherance of decisions that produce legal or similarly significant effects concerning individuals. We may use protected health information subject to HIPAA to provide you with personalized medical care, including providing preventative care and treatment options.

To exercise your rights, please submit a request by emailing us at privacy@imail.org or by calling us at 1-800-442-4845. If legally required, we will comply with your request upon verification of your identity and, to the extent applicable, the identity of the individual on whose behalf you are making such request. To do so, we will ask you to verify data points based on information we have in our records. If you are submitting a request on behalf of another individual, please use the same contact methods described above. If we refuse to take action regarding your request, you may appeal our decision by emailing us at privacy@imail.org or by calling us at 1-800-442-4845.

Please note the privacy rights described above do not apply to personal data that is collected, processed, or disclosed pursuant to HIPAA. Because we are subject to those laws and regulations, much of the personal data that we collect is exempt from other applicable privacy laws. Your choices and rights with respect to our use and sharing of that information is subject to our Patient Privacy Notice.

We do not disclose personal information obtained through our Site or Services to third parties for their direct marketing purposes. Accordingly, we have no obligations under California Civil Code § 1798.83.

We are committed to ensuring this Privacy Policy is accessible to individuals with disabilities. If you wish to access this Privacy Policy in an alternative format, please contact us as described below.

To contact us for questions or concerns about our privacy policies or practices please email us at Privacy@imail.org.