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Intermountain’s Employee Assistance Program (IEAP) is a support program for employees, spouses or domestic partners, and their dependents ages 6 – 26. IEAP offers short-term, no-cost, confidential counseling; virtual training; legal/financial advising; leader support; and 24/7/365 crisis services.

What Is Employee Assistance?

The Intermountain Employee Assistance Program is an employer benefit designed to support employees with personal or work-related stressors. Companies subscribe to Intermountain’s employee assistance program to provide support resources for their employees and their family members for any number of issues they might be experiencing. Support typically includes short (1-8 session) virtual or in-person counseling sessions. Don’t hesitate to take advantage of this service, free to employees, and get the help you need!

Need support? Complete the form here and a member of our team will respond within 24 hours. If this is an emergency do not use this form.

Locations

Intermountain EAP offers both virtual and in-person counseling. Depending on your location you may have a choice about how you meet with your counselor. Call our team today at 800-832-7733 to explore what options are available to you. If in-person sessions are available, the address to the office will be provided in your confirmation email.

Frequently Asked Questions

Q. Why do I need an EAP?

Employee assistance services can be utilized for any number of work or non-work-related issues that arise with an employee or their family members. The goal of EAP is to support your employer in helping employees live the healthiest emotional lives possible so that you can be healthy and productive at work.

Q. What is an EAP?

An employee assistance program is a benefit, like medical insurance provided by your employer but without employee co-pays and deductibles. While medical coverages primarily concern an employee’s physical health, EAP services are primarily concentrated on emotional health and wellbeing.

Q. How does an EAP work?

Employers pay a premium flat rate or “per employee per month” amount to provide short-term counseling, trainings, and crisis services to help employees through difficult individual or collective situations that inevitably arise. All employees are eligible for the free services, regardless of whether they have enrolled in health insurance benefits. Counseling is confidential: it does not go on health or medical records. If an employee chooses to extend to longer term care beyond their EAP sessions, then insurance and health records do become activated.

Q. How do I schedule a session?

You can easily schedule a virtual or in-person session by calling M-F 8 am to 5 pm. MST 801-442-3509 and 800-832-7733. These numbers are staffed 24/7/365 with live urgent call counselors, but scheduling appointments occurs during office hours.

Q. For how many sessions will I meet with my counselor?

EAP is designed as a short-term solution to employee and family issues that are work or non-work related. Typical EAP sessions are wrapped up in about 1-8 sessions per case per family. If further counseling is needed, your counselor can help you find a long-term provider.

Q. What if I need long-term counseling?

During your first session, your counselor will help determine if they can help you during brief counseling or if long-term support is more appropriate. In situations where it is unclear whether you may need long-term counseling, you may choose to start with an EAP counselor and transition to long-term counseling if necessary.

Q. How much will counseling cost me?

Your employer has covered the cost of your confidential counseling sessions. There are no copays or out-of-pocket expenses.

Q. Who is eligible for coverage?

Immediate family members, partners and children ages 6-26.

Q. Can I bring my service animal?

Yes, all ADA approved service animals are welcome in our offices.

Q. Can one of your counselors write a letter for me to have an emotional support animal?

This is beyond the scope of EAP services. Reach out to your psychiatrist or primary care physician for such a letter.

Q. Do EAP counselors prescribe or manage medications?

Prescriptions fall beyond the scope of EAP services. Reach out to your primary care physician for prescriptions and/or medications.

Q. Do you provide translators for non-English speakers?

Yes. An interpreter will be able to attend your session to help translate for you and your counselor.

Employee Assistance Program