Why would I want to use Intermountain Home Delivery Pharmacy?
Home delivery is a convenient way to get the maintenance medications you take every day. It saves you time and trips to the pharmacy while providing you with the same high-quality medications and patient care that you are used to receiving from Intermountain Community Pharmacies.
Is Intermountain Home Delivery Pharmacy the same as using an Intermountain
No. Intermountain Home Delivery Pharmacy is separate from the community
pharmacies that are in our hospitals and clinics. However, the home delivery
pharmacy and the community pharmacies work closely together and with your
doctors to make sure you get the medications you need, when you need them.
Will home delivery save me money?
Intermountain Home Delivery Pharmacy can fill your maintenance
medications and ship them directly to your home. There is no fee for shipping
these medications. By filling your maintenance medications with a 90-day supply
instead of a 30-day supply, you may also be able to save on your copays.
How do I begin using the home delivery program for my long-term
Ask your doctor to write a new prescription for up to a 90-day supply
plus three refills (if appropriate). If you need medication right away, ask
your doctor to write another prescription for up to a month supply to fill at
the community pharmacy.
Next, complete an Intermountain Home Delivery Pharmacy Enrollment Form and mail
it to the address on the form along with your prescription and copayment. You
can download this form from intermountainrx.org.
Can my doctor fax new prescriptions directly to Intermountain Home
Delivery Pharmacy? Will my doctor be contacted to obtain the prescription? Can
my doctor send my prescriptions electronically?
Yes. Your doctor can send prescriptions three different ways:
- Your doctor can fax new prescriptions directly
to Intermountain Home Delivery Pharmacy at 801-442-4179.
- Your doctor can send prescriptions
electronically through an “e-prescribe” system directly to Intermountain
Home Delivery Pharmacy.
- Your doctor can call the pharmacy at
801-501-6910 or 855-779-3960.
Intermountain Home Delivery Pharmacy can also contact your doctor directly
to obtain a new prescription for you. Call Intermountain Home Delivery Pharmacy
at or log into the Intermountain Home Delivery Pharmacy portal at
intermountainrx.org to complete the online enrollment form. Once Intermountain Home Delivery pharmacy receives your enrollment, a
member of their pharmacy staff will contact you to begin processing your
What should I do if my doctor will not fax a prescription to
Intermountain Home Delivery?
Ask your doctor for a written prescription and complete the Intermountain Home Delivery Enrollment Form, which you can download at
intermountainrx.org. Attach your written prescriptions to your completed form
and mail them to:
Intermountain Home Delivery Pharmacy
7268 S. Bingham Junction Blvd., Suite B1
Midvale, Utah 84047
You can also fax this form to 801-442-4179. If you have questions on how to get
started, you call Intermountain Home Delivery Pharmacy at 801-501-6910 or
What online services are available to help me manage my prescription
Intermountain Home Delivery Pharmacy and SelectHealth offer a variety of
online tools to help you manage your medications and prescription benefits.
- You can access the following features at
- Order refills online
- Check the status of your prescription request
- Find specific pharmacy
- Get instructions on how to dispose of
- Enroll in Intermountain
- You can access the following features at
- Prescription history
- Drug pricing
- Explanation of Benefits
- Pharmacy benefit details
How do I order future prescription refills or renewals?
There are many convenient ways to get refills:
- Online at
- Call Intermountain Home Delivery Pharmacy at
801-501-6910 or 1-855-779-3960
- Complete the Intermountain Intermountain Home Delivery Enrollment Form and
mailing it directly to Intermountain Home Delivery Pharmacy.
How long will it take for me to get my mail order prescriptions?
New prescriptions will arrive seven to ten days from the time
Intermountain Home Delivery Pharmacy receives your order. Refills are delivered
within seven to ten days from the time Intermountain Home Delivery Pharmacy
receives your request. To make sure that you don’t run out of your medications,
request refills about two weeks before you need them.
How do I pay for my prescription order?
Intermountain Home Delivery Pharmacy makes it convenient to pay for your
prescriptions. As part of your enrollment, your credit card, debit card, health
savings card or flexible spending account card information will be stored
within a secure system so that we can process your payment without having to
collect your credit card information each time you need a refill.
If you do not have any of the payment options listed above, contact the
Intermountain Home Delivery Pharmacy at 801-501-6910 or 855-779-3960 for more
Do I have access to a pharmacist when using home delivery?
Yes. Just like your local community pharmacy, registered pharmacists are
available for consultation by calling Intermountain Home Delivery Pharmacy
toll-free at 801-501-6910 or 855-779-3960. In the event of an emergency,
pharmacists are on call to answer questions and help you with your concerns.
Can I have my prescriptions sent to different shipping addresses?
Yes. You can select a different shipping address for your prescription
order at any time.
Can my order be shipped to a P.O. Box?
Yes. Your prescription order can be shipped to a P.O. Box if delivery is
being made by your local mail service carrier. If your package is coming
through another service carrier, such as Fed Ex or UPS, your order typically cannot
be shipped to a P.O. Box.
Do I have to pay any shipping charges when ordering prescriptions
through the mail?
Regular delivery will always be free. If your medication requires
special handling, for example, overnight or next day delivery, it will also be
free. However, if you specifically request expedited handling or shipping, for
example, you are late placing your order and it’s not required for your order,
you will be charged for the additional services.
What if my medication requires refrigeration or special handling?
Intermountain Home Delivery Pharmacy handles all prescription orders
with the utmost care. Each facility has the appropriate quality and safety
procedures in place to ensure that all medication is delivered effectively, including
temperature-sensitive medication. For example, insulin requires refrigeration
and, depending on the destination, your order may be shipped overnight or via
next-day delivery with a cold gel pack. It is also bubble wrapped to protect
against moisture and packed in an insulated, expandable plastic bag. There are
also shipping procedures in place to prevent medications from freezing and
spoiling. There is no cost to you for special shipping requirements.
Intermountain Home Delivery Pharmacy’s shipments are enclosed in a plastic bag
and do not indicate that they are coming from a pharmacy.
What if I need my medications and I am traveling out-of-state for a long
period of time?
You can select a different shipping address to mail your prescription
order to at any time. If you are going to be away for a long period of time,
you can request an additional supply of medication by calling Intermountain
Home Delivery Pharmacy. They will make certain that you have the necessary
supply while you’re away.
Are there any drugs prohibited from mailing? If so, which ones?
There are some specific categories of medications that cannot be mailed
or may require specific delivery restrictions. Some medications, such as pain
relief or sleep agents, are not classified as maintenance (although they may be
for your treatment). You can continue filling these types of prescriptions at
your local community pharmacy. If you have specific questions about your
medication, call Intermountain Home Delivery Pharmacy or SelectHealth.
Can I get medications that are classified as “controlled substances”
through home delivery?
No. However, it is important to note that you can continue filling most
controlled substances for up to a month supply at the community pharmacy.
Can I still use the community pharmacy for my short-term prescription
needs and other non-maintenance medications?
Yes. You can continue to use a community pharmacy for your short-term
prescription needs and for other non-maintenance type medications, such as
antibiotics, pain relief, and sleep agents. You can go to any community
pharmacy to fill your prescriptions.
How do I get my medications that are normally delivered by mail or
classified as specialty if for some reason I need them on an urgent or
Contact Intermountain Home Delivery Pharmacy or SelectHealth immediately
if you have an urgent situation or an emergency related to your medications.
What if I would like my prescription filled with the brand-name
medication and do not want to take the generic equivalent?
You and your benefit program save money when you use generic
equivalents. Generic medications often cost much less than the brand name.
If you personally requested the brand-name medication and your doctor has not
included specific instructions on the prescription to “dispense as written” or
similar instructions, you will pay the generic copay plus the difference in
cost between the generic and brand-name medication at the community pharmacy
and through home delivery.
Will Intermountain Home Delivery Pharmacy substitute my brand-name
prescription if a generic equivalent is available?
Brand-name medications are much more expensive than generic medications
and, in most cases, not more effective. Your prescriptions will be
automatically filled with the generic equivalent when available. If your doctor
determines the prescribed medication is medically necessary for treatment, your
doctor can inform Intermountain Home Delivery Pharmacy that no substitution
should take place. Intermountain Home Delivery Pharmacy’s pharmacist may
contact your doctor directly to clarify the instructions on the prescription.
What if I can only use a certain manufacturer of a medication for
You should ask your doctor to write the specific manufacturer on your
prescription. You can rest assured that the prescription will be filled
appropriately based on the instructions provided on the prescription.
Will generic medications cost me less?
Yes. Your copay for generic medication is less than the copay for
Am I required to use Intermountain Home Delivery Pharmacy?
No. You are not required to use Intermountain Home Delivery Pharmacy.
You have the option to have your prescriptions filled at any community pharmacy
that you choose. If you are an Intermountain Healthcare employee or
SelectHealth Advantage (Medicare) member, and would like to have your
medications mailed to your home, SelectHealth has partnered with Intermountain
Home Delivery Pharmacy to provide you with a home delivery option for your