1. How do I contact the pharmacy if I have questions or need a refill?
Intermountain Specialty Pharmacy can be reached by phone at (801) 284-1114 or toll free at (877) 284-1114 or by email at SpecialtyRx@imail.org.

We are open Monday through Friday from 9:00 AM to 5:30 PM MST, closed Saturday and Sunday and most State and Federal holidays including New Year's Day, Martin Luther King Day, President's Day, Memorial Day, 4th of July, 24th of July, Labor Day, Thanksgiving Day, Christmas Eve, and Christmas Day.

For emergencies, we have on-call services available 24/7. Pharmacists and technicians are available for emergency and clinical questions such as side effects, adverse reactions, medication assistance, as well as complaint resolution. The on call staff has access to all pharmacy systems and can also answer questions regarding copays, order status, claim submissions, and benefits or coverage.  

2. How do I order a new prescription?
The fastest way to order a new prescription is by having your physician's office send the prescription directly to the pharmacy via fax at (801) 284-1115, by e-prescribe, or by phoning the pharmacy at (801) 284-1114 or toll free at (877) 284-1114. You can also mail a hand written prescription to Intermountain Specialty Pharmacy at 4393 Riverboat Rd, Suite 101, Taylorsville, UT 84123. Please include your first and last name, address, date of birth, and phone number.  

3. How do I refill my medication?
A pharmacy staff member will call you to schedule your refill 7 to 10 days before you should run out of medication. Please inform us if you have had any changes to your insurance coverage, address, phone number, or changes to your medication regimen.  Please don't hesitate to call us if you have any questions or are in need of a refill before you hear from us. A pharmacy staff member must speak with you before sending your refill.

Our standard processing time is typically between 24 to 48 hours.  We will contact you to arrange a delivery date to your home, work, doctor's office, or preferred address.  A staff member will let you know as early as possible if there are any issues that may delay fulfillment, such as a prior authorization required from your insurance company. We will work with you and your physician's office to complete the prior authorization process as quickly as possible.  

4. How will my package arrive?
Prescriptions are shipped Monday through Thursday for next day delivery via UPS or contracted courier. Medication delivery is a complimentary service provided at no additional charge. For medications that require a signature for delivery, our staff will work with you to arrange a time to ensure your availability. In addition, if the medication requires refrigeration, it will be packaged in a cooler with ice packs and arrive in an unmarked box.  

5. What if Intermountain Specialty Pharmacy is unable to fill my medication?
A pharmacy employee will let you know if we are unable to fill your medication request. We will work to determine who can fulfill the order and help direct the prescription to the appropriate pharmacy. If you have any questions regarding transferring a prescription to or from the pharmacy, please contact us for assistance. 

6. How much will my prescription cost? 
Prescription cost varies depending on the medication you are receiving and your insurance.  We understand Specialty medications are very expensive and are committed to identifying available copay assistance programs and other support/charitable organizations to help make these medications more affordable.  We have patient financial advocates who will work with you to bring down your cost as much as possible.  Please contact the pharmacy if you have questions.

7. How can I pay for my prescription order?
We prefer payment by credit card, but can work with you to make other arrangements if needed.

8. How can I safely dispose of my medications?
Please visit the FDA's website on "How to Dispose of Unused Medications" for guidelines and recommendations.  In addition, many Intermountain Community Pharmacies and police departments have medication take back boxes on site where unused medications can be deposited. A list of drop off locations can be found at the Salt Lake County Health Departments website for prescription medication disposal.  

The Pharmacy will monitor medications we provide for any recalls and will contact you should your care be impacted.

9. How do I report an error or a complaint?
Please contact the pharmacy at (801) 284-1114 or toll free at (877) 284-1114 to speak to a pharmacy representative. Or, if you prefer, you may contact the Utah State Board of Pharmacy at (801) 530-6628.