Insurance Coverage

Your insurance may cover your Connect Care visit. Choose your primary insurance plan name (if available) and enter your member ID. Connect Care will then attempt to verify your eligibility and adjust your cost, which will not exceed $49. We may find, after your visit, that your primary plan will cover part or all of the cost of the visit. If this happens, we will refund any balance owed to you to your credit card. Please allow for 4-6 weeks for refund processing depending upon your insurance. Call our billing department if you have questions.

We continue to advocate for coverage of this service. Watch for our list of insurers and plans continue to grow.

For more information on Connect Care coverage for your specific plan or information on plan reimbursement, contact your insurance company.

SelectHealth

Coverage varies by plan. For details, call Member Services at 1-800-538-5038.

DMBA

The following plans cover Connect Care: Deseret Choice Hawaii, Deseret Premier (Choice), Deseret Select, Deseret Protect and Deseret Value.

PEHP

The following STAR and traditional plans cover Connect Care: Advantage, Preferred, Summit, Summit Exclusive and Capital. Call PEHP member services at 801-366-7555 for more information.

Managed Care Administrators – Network Care

Connect Care is a covered benefit for MCA – Network Care.

Medicaid (State of Utah)

This is a covered benefit under the State of Utah's Medicaid Fee For Service plan. We will bill Medicaid for this service.

Medicare (Part A/B)

Medicare does not currently cover these visits. You can still receive these services through self-pay of $49. (SelectHealth Advantage however does cover these visits).

Molina

Molina Medicaid of Utah covers Connect Care, look for this as a plan option very soon.

Billing Information

For billing questions call: 801-442-1433 during office hours of 9 - 5 PM Monday through Friday.

For inability to access a provider, patient, or have other pharmacy questions regarding a prescription, please call the main support line: 1-800-442-5502, option 2. For less urgent questions, you can email us at connectcare@imail.org.