Yes! Your child must be present during the video visit. Please note infants under 3 months old with a fever need to be evaluated in person. Please know your baby’s weight and temperature

Patients can access Connect Care anywhere in the US. Be sure to set your location to the state that you are currently located in.

Yes, please ask for any work/school note needed while you are connected so you don’t have to connect in again.

Connect Care is staffed by clinicians who specialize in urgent care and family practice. All of our providers have many years of experience treating patients in-person and are certified and credentialed according to NCQA standards.

We recommend always testing your computer before you connect if you are accessing from a PC or laptop. Our 24/7 help desk can assist with connectivity challenges. You can also email us with less urgent questions.

If you get disconnected for any reason, start a new session. You’ll only be charged for one visit.

All our staff have access to the medical history you provide in the platform. Additionally, our Intermountain providers will have access to your Intermountain Health medical history.

Connect Care providers will prescribe medication applicable for your individual diagnosis. We practice good antibiotic stewardship so you may not receive antibiotics if they are not indicated. Please note that by law narcotics/opiates (such as hydrocodone, oxycodone, etc.) cannot be prescribed via telehealth visits.

For any issues with prescriptions reaching the pharmacy, please call our clinic at 801-442-2610. Our staff will work with the provider to resolve questions or you may connect in again. You will not be charged again for a problem with your prescription from a recent visit.

If our providers cannot diagnose your condition over telehealth or feel your condition is best treated in-person, your provider may decide not to charge you for your visit.

If you paid with a credit card, you will see a charge for your co-pay from Intermountain Connect Care. If after we submit a claim to your insurance, we find your cost to be less than what you paid upfront, we will reimburse the overpaid amount. If you were not charged up front, or we find that you owe more than you initially paid, you will receive a bill in the mail. Your charge will not exceed the visit cost.

Adding Dependents to your account in the Intermountain Health app:

Sign in to your Intermountain Health account.

1. On the screen where you choose which account you’d like to view, choose Manage Accounts.
2. Click People I have access to.
3. Click Request access to another account.
4. Click Request access for a minor.
5. Fill out the form for the minor you’d like to add.
6. Submit your request.

Adding Dependents to your account in the Connect Care app:

Sign in to your Connect Care account.

1. Tap More in the bottom navigation
2. Tap My Children and Add Child.
3. If you need access to a child’s account that is already linked to another adult, tap Link Profile and enter the email address of the other adult to request access.
4. Once the other adult has accepted your request, your child’s account will appear in your account.