The ongoing safety of patients, caregivers, and our communities remains Intermountain Healthcare’s top priority as we face the COVID-19 pandemic. To that end, Intermountain Healthcare in Utah and Idaho has implemented guidelines for all visitors (people that aren’t patients or Intermountain employees) desiring to enter our facilities. We have created these temporary steps to keep the care environment as safe as possible while also recognizing the value visitors bring to patients and their loved ones.
As of May 22, 2020 at 7:00 am, new visitor guidelines will be enacted at Intermountain Healthcare hospitals, emergency departments, clinics, and InstaCares to allow for a safe and compassionate care environment.
To enter an Intermountain Healthcare facility, all visitors must:
- Be in good health. We don’t allow visitors with signs of illness or who have active COVID-19 or a pending COVID-19 test result.
- Complete a screening at the front entrance of the facility. This screening includes a short series of questions about symptoms and a temperature check performed by greeters at all facility entrances. (NOTE: A “screening” does not mean visitors must get a COVID-19 test. However, if visitors are experiencing symptoms, we ask that they refrain from visiting and recommend they reach out to their healthcare provider for advice.)
- Wash their hands or use alcohol sanitizer. We ask that this is done before and after leaving our facilities and rooms to prevent the spread of viruses on high-touch areas.
- Maintain social distance from others while in the facility. This includes staying six feet away from other guests and avoiding gathering in waiting rooms, lobbies, or entrances.
- Wear appropriate protective equipment. All visitors must wear a face covering and are encouraged to bring their own cloth face coverings or masks. For some circumstances, masks and other protective equipment will be provided.
The number and type of visitors will be limited in order to prevent the spread of infection in our community and throughout our facilities. The following limitations are for Intermountain hospitals and emergency rooms:
- For all patients without suspected or active COVID-19, up to two designated visitors will be allowed throughout the stay*. These visitors must be over the age of 8 and must wear a mask or cloth face covering (please attempt to bring your own cloth face covering or mask).
- For patients with suspected or active COVID-19, no visitors will be allowed, except for end-of-life patients (see below), pediatric patients under 18 years old (one designated visitor allowed throughout stay), patients who need an adult to keep them safe (one designated visitor allowed throughout stay), and for select obstetric patients (please consult with your provider’s office for details). Specific protective equipment must be worn by any eligible visitors in this circumstance – please check with the patient care team for more details.
- For patients at end of life without suspected or active COVID-19, up to two visitors will be allowed at a time, with no more than four designated visitors total while in the hospital*. These visitors must be over the age of 8 and must wear a mask or cloth face covering (please attempt to bring your own cloth face covering or mask).
- For patients at end of life with suspected or active COVID-19, up to two total designated visitors will be allowed while in the hospital*. These two designated visitors may not switch out with other individuals and must be over the age of 18. Specific protective equipment must be worn by visitors in this circumstance—please check with the patient’s care team for more details.
*Some units with highly vulnerable patient populations (such as intensive care units) may limit to one designated visitor or restrict all visitors, depending on the prevalence of COVID-19 and space considerations. Please contact the patient care team for details.
Although there are limitations on the number and type of visitors to our hospitals and emergency rooms, we understand that communicating with loved ones and friends is still an important part of a patient’s healing. Intermountain Healthcare is encouraging and helping hospital patients communicate electronically or by phone with loved ones and friends. Video chat, voice and texting options are great alternatives and help patients and loved ones feel connected. Should patients desire to visit others virtually and lack the equipment to do so (e.g. smartphone or tablet device), please let the patient care team know so we may help you with devices and technical support.
Moving forward, we will continue to monitor the risk of COVID-19 closely and will adjust our visitor guidelines as appropriate to keep our patients, visitors and caregivers safe. If you have a question about our visitation guidelines, please contact us.