Intermountain Updates Visitation Guidelines at All Locations

UPDATED: 10/2/2020­ ­

The ongoing safety of patients, caregivers, and our communities remains our top priority. One way that Intermountain Healthcare is reducing the risk of exposure to COVID-19 is by implementing visitor guidelines at our facilities. These guidelines were developed after extensive consultation with infectious disease experts, and are continuously assessed with safety and our patient's best interests in mind. These visitor guidelines apply to people who are not Intermountain caregivers, business partners, affiliated providers, or patients/individuals seeking care or services for themselves.

To enter an Intermountain Healthcare facility, visitors must:

  • Be over the age of 18. Minors under the age of 18 may not visit hospitals or emergency departments (except to seek care for themselves or under certain exceptions outlined below).
  • Be in good health. We don’t allow visitors with signs of illness, those who have active COVID-19, those that have had anyone in their household that has tested positive or exhibited symptoms, or those with a pending COVID-19 test result. 
  • Complete a screening at the front entrance of the facility. This includes a short series of questions about symptoms performed by greeters at all facility entrances. (Note: This “screening” does not mean visitors must get a COVID-19 test. However, if visitors are experiencing symptoms, we ask that they refrain from visiting and recommend they reach out to their healthcare provider for advice.)
  • Wash their hands or use alcohol sanitizer before entering and after leaving our facilities and rooms to prevent the spread of viruses on high-touch areas.
  • Maintain social distance from others while in the facility. This includes staying six feet away from other guests and avoiding gathering in waiting rooms, lobbies, or entrances.
  • Wear appropriate protective equipment. All visitors must wear a face covering and are encouraged to bring their own cloth face coverings or masks. In some circumstances, masks and other protective equipment will be provided.

Intermountain Hospitals and Emergency Rooms­

For visitors of patients who ARE NOT COVID-19 POSITIVE (or are not suspected to be positive):

  • Patients who are 18 or older may have a maximum of two designated visitors throughout their stay, with a maximum of one visitor at a time.
  • Patients younger than 18 may have a maximum of two designated visitors at a time, with a maximum of one designated visitor at a time if treatment is occurring in an intensive care area.
  • For moms in labor, two designated visitors will be allowed at the bedside during delivery.  Visitors should be prepared to stay in the labor suite until after delivery, and one of the two visitors will need to exit the facility shortly after delivery.  A doula is considered one of the two designated visitors. 
  • As determined by the care team, a maximum of four designated visitors will be allowed for clinical conferences or care planning discussions, with a total of two at the bedside at a time.
  • Visitors who have cognitive or physical needs and require support to safely arrive at their destination may be allowed help from one companion to enter the facility. Please speak with the front desk upon arrival about specific circumstances.
  • Chaplaincy, clergy, and other religious representatives may be allowed depending on the circumstances. Please speak with your care team about your circumstance should you desire a visit from Intermountain chaplains or outside clergy or religious representatives.

For visitors of patients that ARE COVID-19 POSITIVE (or are suspected to be positive), no visitors will be allowed, except in the following circumstances:

  • Patients who are younger than 18 may have a maximum of two designated visitors throughout their stay, with a maximum of one designated visitor at a time.
  • Patients who need an adult to keep them safe may have a maximum of one healthy designated visitor throughout their stay.
  • Mothers in labor may have a maximum of one designated visitor throughout their stay.
  • For patients at end of life, up to four total designated visitors will be allowed while in the hospital, two at a time in the patient room. These visitors must be older than 12 and must wear specific protective equipment.
  • As determined by the care team, a maximum of four designated visitors will be allowed for clinical conferences or care planning discussions, with a total of two at the bedside at a time.
  • Chaplaincy, clergy, and other religious representatives may be allowed depending on the circumstances. Please speak with your care team about your circumstance should you desire a visit from Intermountain chaplains or outside clergy or religious representatives.

A “designated visitor” may not switch with other individuals through the course of a hospital stay. For example, if a patient younger than 18 designated their mother and father as visitors, the father may not switch with a grandparent. Any exceptions to these hospital and emergency room guidelines will require approval through the hospital and medical leadership at the facility.
Although there are limitations on the number and type of visitors to our hospitals and emergency rooms, we understand that communicating with loved ones and friends is still an important part of a patient’s healing. We continue to encourage hospital patients to communicate electronically or by phone with loved ones and friends. Video chat, voice, and texting options are digital alternatives and help patients and loved ones feel connected. Should patients desire to visit others virtually and lack a device (e.g. smartphone or tablet), please let the patient care team know so we may help you with devices and technical support.

Intermountain clinics and InstaCares

All patients may have a maximum of one person accompany them to an appointment.

Thank You­

Intermountain Healthcare appreciates your help in protecting our community from the transmission of COVID-19. We all hold an important public health responsibility in supporting the rules and recommendations set forth by the CDC, local health departments and healthcare organizations which include visitor guidelines in healthcare facilities. Moving forward, we will continue to monitor the risk of COVID-19 closely and will adjust our visitor guidelines as appropriate to keep our patients, visitors and caregivers safe. If you have a question about our visitation guidelines, please contact us.