Patient Instructions

Coronaviruses are common throughout the world and cause illness like the common cold. In 2019, a new version of Coronavirus started spreading throughout the world. The symptoms of this new virus include cough, fever, and shortness of breath, and are very similar to other viruses such as Influenza (the Flu). Symptoms begin 2 - 14 days after coming into contact with another sick person. Most people will get over the infection easily, but a small number of people will have severe symptoms, including pneumonia (lung infection). Severe illness is more likely to happen in older people, as well as people with other health problems.

COVID-19 Testing

Your medical provider makes the decision to perform testing based on current rules, or guidelines, that are made by the CDC (Centers for Disease Control and Prevention), as well as state and local health departments. Even if you were not tested today, please remember that you still have an illness that can spread to other people. Staying at home and avoiding all contact with other people is the best way to do this. Most insurance covers COVID-19 testing. Please contact your health insurance provider with questions.

If You Were Tested Today

Due to limited laboratory supplies, COVID-19 tests are being prioritized by greatest need, for example, hospitalized patients and sick healthcare workers. It may take 2-5 days for your test to be completed. While waiting for the results, you need to stay home and away from public places. You should also try to stay in a single room in your home and away from others living with you.

If the test is positive, you have COVID-19. You will be contacted by the Intermountain COVID-19 Remote Patient Monitoring team and instructed to remain on home isolation, in accordance with CDC guidelines, until notified when you can discontinue home isolation. You may also be contacted by the Utah Department of Health to assess if any of your close contacts may have been exposed to the virus. If your symptoms get worse, contact the COVID-19 Hotline 844-442-5224. If you are told to go to the Emergency Room, please call ahead or notify the 9-1-1 dispatcher that you have COVID-19.

If the test is negative, you likely do not have COVID-19 at this time, but you still may have a different illness that can spread to other people (like Influenza, or the Flu) and could still be at risk for getting COVID-19. We still ask that you stay away from other people to limit the spread of illness.

If You Were NOT Tested Today

You may have COVID-19, but a test was not recommended based on current guidelines. You will need to remain on home isolation, in accordance with CDC guidelines, until notified when you can discontinue home isolation. If your symptoms get worse, contact the COVID-19 Hotline 844-442-5224. If you are told to go to the Emergency Room, please call ahead or notify the 9-1-1 dispatcher that you may have COVID-19.

It is also possible that you do not have COVID-19. Even if you were not tested today, please remember that you still have an illness that can spread to other people. Staying at home and avoiding all contact with other people is the best way to do this.

How to Get Your COVID-19 Test Results

You can use Intermountain Healthcare’s new My Health+ digital health app to get your COVID-19 test results as soon as they are available. My Health+ is an expanded and improved version of Intermountain’s My Health patient portal.

Get Started

  1. Download the My Health+ app from the App Store or Google Play or access the My Health+ web experience at intermountain.com/myhealthplus.
  2. Login using your existing My Health username and password. If you don’t have one, simply create a My Health+ account online or in the app. To access the records of those you care for, such as children or dependents under 18, please call 1-800-442-5502 for account support.
  3. Explore the app and view your test results. Beyond COVID-19, My Health+ can help you easily find, manage, and pay for care in the future.

To Get Your Test Results

  1. Select “Health Record” then “Test Results.”
  2. If your COVID-19 results are in, select them.
  3. From there, you can easily download and print your test results yourself or email them.
Results typically take up to 5 days, though spikes in demand and testing priorities may prolong that time. Please continue to check My Health+ for your result. You will be contacted if you test positive.

Home Care

  • Please stay at home except to received medical care. Do not go to work or public areas, and avoid using public transportation
  • Even if you don’t have symptoms, such as a cough, you should wear a mask until you are released from home isolation monitoring because you can still spread the virus to others.
  • Clean and disinfect surfaces that you touch and keep others from touching those surfaces.
  • Frequently wash your hands with soap and water for 20 seconds. If soap and water aren’t available, use an alcohol-based hand rub (with at least 60% alcohol).
  • Drink plenty of fluids and rest.
  • Avoid touching your eyes, nose, and mouth with unwashed hands. Cover your cough or sneeze with tissue and throw it in the trash. Wash your hands afterwards.

When to Get Help

Here are some of the reasons you should see a medical provider sooner:

  • You are having trouble breathing
  • You are breathing very fast
  • You are very weak and unable to stand
  • Blue color around the lips or face

Follow-Up

If you haven’t received follow-up and your symptoms have worsened, please contact the COVID-19 Hotline at 844-442-5224.

Work Release

We can provide a standard work-release form that your employer should accept. If your employer will not accept this form, we recommend that you make an in-person or TeleHealth appointment with your primary care provider for a more comprehensive exam and appropriate follow-up care.

Medicines

Acetaminophen (Tylenol® and others) is generally safe. Anti-inflammatory medications, such as Ibuprofen (Advil® or Motrin®) or Naproxen (Aleve®) can also be used. Over-the-counter cough and cold medicines can be used according to the instructions on the package. Some over-the-counter medicines also contain acetaminophen. Make sure you are not taking more than your recommended dose. If you are unsure, call the COVID-19 Hotline 844-442-5224. For those not hospitalized, there is no specific treatment available for this illness. Antibiotics do not treat Coronaviruses.