Your In-Clinic Experience

Primary Care Provider Clinic Visit including Pediatric Clinic Visit:

  • An evaluation for COVID-19 or other illness will occur and, as needed, your test for COVID-19 will be ordered.
  • You can also schedule to have your COVID-19 and other vaccinations/immunizations with your provider. An appointment is required. 
  • You can choose this at any time, when ill or concerned about you or your child’s health.
  • Find a Doctor, click here.

InstaCare and KidsCare: 

  • IF you are moderately ill (short of breath when walking), you should be evaluated in person so that early treatments, if needed, can be started.
  • IF you would like to be evaluated quickly, you may also choose to be seen at an InstaCare or KidsCare location. 
  • No appointment is needed, you will have a wait to be seen.
  • You can choose this at any time, when ill or concerned about you or your child’s health.
  • Find an InstaCare location, click here.
  • Find a KidsCare location, click here.

Emergency Department: 

  • When very sick and having trouble breathing or chest pains, you should immediately go to the nearest emergency department or call 911.
  • No appointment is needed, you will have a wait to be seen.
  • Find an Emergency Department near you, click here.

Your Self-Serve Digital Service Experience

  • Self-screen using our online digital tool. 
  • The only test available at these locations is a SALIVA-PCR test.
  • Choose one of our sample locations near your home or work that is convenient for you. A list of the locations will be provided when you schedule your test.

Your Video or Telephone Visit with your Provider Experience

  • Primary Care Provider: Requires an appointment. You will be able to access the SELF-SERVE DIGITAL SERVICE if you need a COVID-19 test. 
  • Connect Care (Video Only): Anytime, anywhere, always available. Choose this option if you need to be quickly evaluated or when no appointments are available with your provider.
  • Patients can use MyHealth+, click on “Get Care” followed by “Get Care Now” and then “Connect Care” feature to connect with Connect Care OR to sign-up new: https://intermountainhealthcare.org/patient-tools/my-health-plus/

Your Pre-Procedure Experience

Our procedure staff will help you know when you need a test and will provide you directions on where to go to get a COVID-19 test. 

  • You will have access to the SELF-SERVE locations. 
  • You may be provided additional instructions if providing a saliva sample is not possible.

Your Results

  • Your results will be digitally available in MyHealth+. When using the SELF-SERVE option, we will not call you with your results. It is possible that you may be contacted, if positive, by your local health department or by your primary care provider.
  • If you provided your mobile phone, you should receive a text message telling you your results are ready.
  • As needed, you may call our DIGITAL SUPPORT team to get access to your result.
YOUR DIGITAL SUPPORT is provided by our MY HEALTH+ support team. You may reach them at 385.297.6430. Their service hours are: 
  • Monday – Friday from 7 AM to 8 PM 
  • Saturday from 9 AM to 2 PM 
  • Closed Sunday

Your Travel Experience and Special Things to Know

*Please verify travel testing requirements for your destination prior to obtaining a test at Intermountain. Some locations have specific approved tests that Intermountain may not be able to provide. Intermountain uses a saliva PCR test. See below for other travel testing options that might better suit your needs.

You may also want to check with your insurance company to see if they cover the costs of COVID-19 for travel or other reasons if you are not sick. Each insurance company may handle this differently.

OTHER LOCATIONS: IF you need a RAPID TEST, or any type of SWAB PCR test (e.g., NP or Nasal), you can also access OTHER COMMUNTY locations including health departments, pharmacies, and other testing vendors. For more information on testing resources outside of Intermountain Healthcare see the following resources:

Utah - https://coronavirus.utah.gov/utah-covid-19-testing-locations/

Idaho (Cassia County) - https://www.phd5.idaho.gov/CoronaVirus/

If You are Uninsured

Patients who are uninsured and are a U.S. citizen and a Utah resident: qualify for COVID-19 testing coverage through Medicaid for medically necessary tests. Medicaid COVID-19 testing coverage for the uninsured covers the COVID-19 tests and all testing related services including doctor appointments (both in-person and through telehealth), ER visits, and any services performed in order to diagnose COVID-19, including X-rays, etc. Testing and other services will be paid back to the date of those services.

Individuals who do not have insurance and who do not qualify for the Medicaid option may also be tested. Financial assistance is available for the provider visit. No out of pocket costs for the COVID-19 test will be charged. Please ask about Financial Assistance at the time of registration.

Intermountain is committed to provide needed treatment for all patients regardless of ability to pay. Intermountain has established a standard payment rate of $100. Most payers have communicated they will cover 100% of the testing cost, but patients should contact their insurance company for the most up-to-date information. Intermountain is also committed to work with government programs so uninsured patients will not have financial responsibility for COVID-19 testing.