Frequently Asked Questions

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What is the Behavioral Health Access Center?

The Behavioral Health Access Center is a safe place for individuals to go who are in need of immediate help for mental health issues like:
  • Depression
  • Anxiety
  • Suicidal ideation
  • Other behavioral health crises.
The Access Center is designed to be a more calming and quiet atmosphere than the emergency department, with a dedicated team of mental health professionals on staff. Our goal is to help patients through their crises and work with them to create an individual plan for continued behavioral health support.
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Emergency Department

Should I go to the Behavioral Health Access Center or the Emergency Department

The Behavioral Health Access Center is ideal for those patients experiencing a behavioral health crisis without an accompanying medical emergency.

Patients with medical emergencies (including severe bleeding, head trauma, seizures, breathing difficulties, dehydration, and serious bacterial infections) should go to the Emergency Department.

Patients who are medically unstable or withdrawing from drugs or alcohol should also continue to be seen in the ED.

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What should I expect at the Behavioral Health Access Center?

All Access Center patients meet with a registered nurse and a crisis worker for a mental health screening. They will also receive a medical evaluation by an emergency room provider. Depending on the level of care needed, some patients will receive resources and outpatient appointments for ongoing care and follow-up. For some patients, the best option is inpatient hospitalization in the behavioral health unit for more intensive treatment and stabilization.
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What are the hours?

We are open 24/7. Our main door will close from 9:00 p.m. until 5:00 a.m. nightly, but if you need to visit during these hours you may enter through the Emergency Department.
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Where is it located?

Map to the Behavioral Health Access CenterThe entrance is outside the building and located at the Southwest corner of McKay-Dee Hospital, adjacent to the Emergency Department.

Our main entrance will open soon, so please use the Emergency Department Entrance to access Behavioral Health Services until further notice.

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Teen in crisis

Can I take my child to the Behavioral Health Access Center?

Children under the age of 18 will continue to be treated in the Emergency Department for all behavioral health crises.
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What if I don't have health insurance or can't afford to pay for service?

We are dedicated to providing our community members with the highest quality of care, regardless of ability to pay. Financial concerns should not prevent you from seeking out or receiving treatment.
Intermountain Healthcare offers a Financial Assistance Program for medical care provided in Intermountain clinics and hospitals for residents of Intermountain’s service area. For more information or to apply for financial assistance:

Uninsured patients who do not qualify for other assistance programs receive an automatic discount on their bill. For more information, contact McKay-Dee Hospital.

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Intermountain Behavioral Health Access Center - McKay-Dee

Open today: 24 hours
Patient Entrance located adjacent to the Emergency Department on the southwest side of McKay-Dee Hospital