At Intermountain Healthcare, medically necessary and generally available healthcare services are accessible to residents in the communities we serve, regardless of ability to pay.


Frequently Asked Questions

1. What do I need to know about the bills I will receive for my care?

If you visit a clinician in any of our Intermountain clinics you will receive a consolidated bill for these services, which will include all the lab work, radiology and clinician charges associated with that visit.

If you receive services at any Intermountain hospital, you will receive a separate bill for each service, as well as a separate bill for each physician associated with your treatment in that facility.

2. If my insurance doesn't consider Intermountain as a preferred provider, will you bill my insurance?

Intermountain bills all insurance carriers. If your insurer does not include Intermountain as a preferred provider, you may be billed for non-covered charges or be responsible for reduced benefits. Please contact your carrier to verify your coverage and/or benefits.

3. Will I receive more than one bill for my hospital services?

You may receive more than one bill when you receive care at Intermountain facilities, since several providers may be involved in your treatment and bill independently. For example, independent specialists could include radiologists, cardiologists, emergency room physicians and anesthesiologists.

Some independent providers may not be covered under your insurance; check with your insurance carrier for coverage information.

Review all bills you receive for appropriate contact information. These bills will have a telephone number for the specific billing office for each service rendered. Direct relevant questions directly to the appropriate provider.

4. Why am I getting a bill when I have not been to an Intermountain facility?

On occasion, your healthcare provider (physician) may send a lab specimen and/or biopsy to an Intermountain facility for analysis. When this occurs, you will receive a bill from the Intermountain facility for that analysis.

Typically, the physician will send your healthcare coverage information (if any) to the facility along with the lab work, and the facility will bill your lab services directly to your insurance.

If any information needs to be updated, please contact the facility as soon as possible.

5. How can I pay my Intermountain bill?

If you would like to pay your balance in full, please use one of the following options:

  • Login to WebPay using your account number and the PIN found on your statement. The WebPay option is only available for Intermountain hospitals, clinics and Homecare patient bills.
  • Use the telephone number listed on your bill to call a patient account representative. You may pay using a debit card, credit card, or an electronic check transaction. We accept most major credit cards and bank debit cards.
  • Mail your payment to the payment address on your billing statement or to the following address:
    Intermountain Healthcare
    PO Box 410400
    Salt Lake City, UT 84141-0400
  • Make a payment in person at the Intermountain facility where you received care.

If you would like to make payment arrangements, contact your patient account representative at the number listed on your statement.

6. What if I can't pay my bill?

Intermountain is a not-for-profit organization and has payment plans to assist you with your bills. After exhausting all other payment options, you may be eligible for financial assistance on your medical bills. For assistance, contact your patient account representative listed on your statement, or contact Customer Service for details.

7. Can I make payment arrangements on my Intermountain Healthcare bills?

Payment arrangements are best made by contacting us at the telephone number listed on your statement.

8. I've received multiple statements. Whom do I call with questions?

When treatment is provided to a patient, often more than one professional service is required to provide for medical needs. If you are hospitalized, your surgeon, anesthesiologist, pathologist or radiologist will each bill you separately. Even if you are seen at a clinic for a routine physical, some of your lab work may be processed at another facility.

If you have any questions regarding your bill from any providers, please contact the hospital or physician office listed on each specific statement for additional assistance.

9. Will I have to pay prior to receiving services?

Copayments will be requested at time of service. If you have concerns about your ability to pay for services received, please contact us at the telephone number listed on your statement. Patients are seen for all medically necessary situations regardless of their ability to pay.

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