Guests & Family Visitors
UPDATE: Beginning June 3, 2020 at 7:00 am, due to an ongoing assessment of safety in our care environments, the minimum age for visitors will be adjusted from 8 years old to 12 years old. This change aligns with many of the visitor limitations that were in place prior to COVID-19 during times of risk to virus exposure.The ongoing safety of patients, caregivers, and our communities remains Intermountain Primary Children’s Hospital’s top priority as we face the COVID-19 pandemic. To that end, we have implemented guidelines for all visitors (people that aren’t patients or Primary Children’s Hospital caregivers) desiring to enter our facilities. We have created these temporary steps to keep the care environment as safe as possible while also recognizing the value visitors bring to patients and their loved ones.
As of May 22, 2020 at 7:00 am, new visitor guidelines will be enacted at Primary Children’s Hospital, emergency department, and outpatient care areas to allow for a safe and compassionate environment.
To enter a Primary Children’s facility, all visitors must:
- Be in good health. We don’t allow individuals with signs of illness and who have active COVID-19 or a pending test result as visitors.
- Complete a screening at the front entrance of the facility. This screening includes a short series of questions about symptoms and a temperature check performed by greeters at all facility entrances. (NOTE: A "screening” does not mean visitors must get a COVID-19 test. However, if visitors are experiencing symptoms, we ask that they refrain from visiting and recommend they reach out to their healthcare provider for advice.)
- Wash their hands or use alcohol sanitizer. We ask that this is done before and after leaving our facilities and rooms to prevent the spread of viruses on high-touch areas.
- Attempt to maintain social distance from others while in the facility. This includes staying six feet away from other guests and avoiding gathering in waiting rooms, lobbies, or entrances.
- Wear appropriate protective equipment. All visitors are encouraged to bring their own cloth face coverings or masks. For some circumstances, masks and other protective equipment will be provided.
Visitor Limitations at Primary Children’s Hospital
The number and type of visitors will be limited at Intermountain hospitals and emergency rooms in order to prevent the spread of infection in our community and throughout our facilities. Some units with highly vulnerable patient populations (such as intensive care or behavioral health units) may continue to limit to one designated visitor or restrict all visitors, depending on the prevalence of COVID-19 and space considerations. Please contact the patient care team for details before you arrive for more details. For a majority of hospital areas, the following limitations apply:
- For all patients without suspected or active COVID-19, two designated visitors will be allowed throughout the stay. These visitors must be over the age of 8 and must wear a mask or cloth face covering (please attempt to bring your own cloth face coverings or masks).
- For patients with suspected or active COVID-19, one designated visitor will be allowed for pediatric patients under 18 years old or patients who need an adult to keep them safe. For patients over 18 that do not need an adult to keep them safe, no visitors will be allowed. Other visitors may be allowed for patients at end of life (see below). Specific protective equipment must be worn by any eligible visitors for patients with suspected or active COVID-19. Please check with the patient care team for more details.
- For patients at end of life without suspected or active COVID-19, two visitors will be allowed at a time, with no more than four designated visitors total while in the hospital. These visitors must be over the age of 8 and must wear a mask or cloth face covering (please attempt to bring your own cloth face covering or mask).
- For patients at end of life with suspected or active COVID-19, two total designated visitors will be allowed while in the hospital. These two designated visitors may not switch out with other individuals and must be over the age of 18. Specific protective equipment must be worn by any eligible visitors for patients with suspected or active COVID-19. Please check with the patient care team for more details.
Although there are limitations on the number and type of visitors to our hospitals and emergency rooms, we understand that communicating with loved ones and friends is still an important part of a patient’s healing. Intermountain Healthcare and Primary Children’s Hospital is encouraging and helping hospital patients communicate electronically or by phone with loved ones and friends. Video chat, voice and texting options are great alternatives and help patients and loved ones feel connected. Should patients desire to visit others virtually and lack the equipment to do so (e.g. smartphone or tablet device), please let the patient care team know so we may help you with devices and technical support.
Visitor Guidelines at Outpatient Clinics
We continue to recommend that patients come with as few people as possible to prevent the spread of viruses. All visitors must be healthy and not have suspected or active COVID-19. Patients and visitors are advised to bring their own cloth face coverings.
Primary Children’s Hospital appreciates your help in protecting our community from the transmission of COVID-19. We all hold an important public health responsibility in supporting the rules and recommendations set forth by the CDC, local health departments and healthcare facilities, which include visitor guidelines in healthcare facilities.
Moving forward, we will continue to monitor the risk of COVID-19 closely and will adjust our visitor guidelines as appropriate. We appreciate your help in keeping our patients, visitors and caregivers safe. If you have a question about our visitation guidelines, please contact us.
Email a Patient
Send an electronic message to a patient at Primary Children's Hospital and a volunteer will print out your message and take it to the patient. For your security, and for the safety of our patients, please do not include confidential or sensitive information.
Please include the following information in your email:
Patient First Name:
Patient Last Name: