Guests & Family Visitors
Primary Children's Visitor Guidelines
The ongoing safety of patients, caregivers, and our communities remains our top priority as we face the COVID-19 pandemic. Due to a recent rise in the number of COVID-19 cases, rate of positive tests, and number of hospitalizations across our service areas, all Intermountain Healthcare and Primary Children's facilities in Utah and Idaho will reinstate more restrictive visitor guidelines (visitors are defined as people that are not patients, people seeking care, affiliated providers, business partners or Intermountain employees). These changes, while difficult, are necessary to protect vulnerable patients and the community from the rising risk of COVID-19 spread.
To enter an Intermountain Healthcare or Primary Children's facility, visitors must:
Be in good health. We don’t allow visitors with signs of illness or who have active COVID-19 or a pending COVID-19 test result.
Complete a screening at the front entrance of the facility. This screening includes a short series of questions about symptoms and a temperature check performed by greeters at all facility entrances. (NOTE: A “screening” does not mean visitors must get a COVID-19 test. However, if visitors are experiencing symptoms, we ask that they refrain from visiting and recommend they reach out to their healthcare provider for advice.)
Wash their hands or use alcohol sanitizer. We ask that this is done before and after leaving our facilities and rooms to prevent the spread of viruses on high-touch areas.
Maintain social distance from others while in the facility. This includes staying six feet away from other guests and avoiding gathering in waiting rooms, lobbies, or entrances.
Wear appropriate protective equipment. All visitors must wear a face covering and are encouraged to bring their own cloth face coverings or masks. For some circumstances, masks and other protective equipment will be provided.
Visitors to Primary Children's Hospital & Emergency Rooms
No visitors will be allowed, except under the following circumstances:
- Patients under 18 years old may have a maximum of two designated visitors throughout their stay, with a maximum of one designated visitor at a time. Visitors may only switch once every 12 hours, and switching times are from 7-8 am and 7-8 pm each day.
- Patients over 18 who need an adult to keep them safe may have a maximum of one healthy designated visitor throughout their stay.
- For patients at the end of life without suspected or active COVID-19, a maximum of two designated visitors will be allowed at a time, with no more than four designated visitors total while in the hospital. These visitors must be over the age of 12 and must wear a mask or cloth face covering. Visitors may only switch once every 12 hours, and switching times are from 7-8 am and 7-8 pm each day.
- For patients at end of life with suspected or active COVID-19, up to two total designated visitors will be allowed at a time. These visitors must be over the age of 12 and must wear specific protective equipment.
A “designated visitor” may not switch with other individuals through the course of a hospital stay. For example, if a patient under 18 years old designated their mother and father as visitors, the father may not switch with a grandparent.
Although there are limitations on the number and type of visitors to our hospitals and emergency rooms, we understand that communicating with loved ones and friends is still an important part of a patient’s healing. We are encouraging and helping hospital patients communicate electronically or by phone with loved ones and friends. Video chat, voice and texting options are great alternatives and help patients and loved ones feel connected. Should patients desire to visit others virtually and lack the equipment to do so (e.g. smartphone or tablet device), please let the patient care team know so we may help you with devices and technical support.
Visitor Limitations at Primary Children's Clinics
Patients under 18 years old may have a maximum of one companion accompany them to appointments. Companion(s) must be healthy and not have suspected or active COVID-19. These companions are advised to bring their own cloth face coverings.
We appreciate your help in protecting our community from the transmission of COVID-19. We all hold an important public health responsibility in supporting the rules and recommendations set forth by the CDC, local health departments and healthcare organizations which include visitor guidelines in healthcare facilities.
Moving forward, we will continue to monitor the risk of COVID-19 closely and will adjust our visitor guidelines as appropriate to keep our patients, visitors and caregivers safe. If you have a question about our visitation guidelines, please contact us.
Email a Patient
Send an electronic message to a patient at Primary Children's Hospital and a volunteer will print out your message and take it to the patient. For your security, and for the safety of our patients, please do not include confidential or sensitive information.
Please include the following information in your email:
Patient First Name:
Patient Last Name: