Intermountain Podcasts is a new channel that features conversations between Mark Briesacher, MD, Senior VP & Chief Physician Executive and President of Intermountain Medical Group, and other Intermountain medical and executive leadership about important, current topics in healthcare.

Tune in to our podcasts for episodes on innovation, continuous improvement efforts, and how our leadership wants to work with each of you to support your invaluable roles of making a difference in our patients’ lives.


Shauri Kagie

Episode 14: Aligning care teams around physicians promotes care coordination around patients

Tim Johnson, MD, Senior Medical Director for the Medical Group, and Shauri Kagie, Clinical Manager and our Medical Group NCQA expert, spoke with Anne Pendo, MD, Internist and Intermountain’s Experience of Care Medical Director, about these patient-centered efforts.

Episode 13: A Utah Business Healthcare Hero talks in this Intermountain podcast about his love of helping people and what sustains him 40 years into his career.

Utah Business awarded Kent Jones, MD, Cardiovascular and Thoracic Surgeon at Intermountain Medical Center, their 2017 Healthcare Hero Lifetime Achievement Award. Now, 40 years into his career, Dr. Jones talks with Anne Pendo, MD, Internist at the Intermountain Avenues Specialty Clinic, about what motivated him to become a cardiovascular surgeon, and what continues to motivate him today.
Bob Hoesch 5-25-2017

Episode 12: Outcomes data, multidisciplinary teams, and upstream interventions improve spine and neurological care

Dr. Mark Briesacher sat down with Robert Hoesch, MD, Medical Director for Intermountain’s Neurosciences Clinical Program and for the Intermountain Neurosciences Institute at Intermountain Medical Center and Stephen Warner, MD, Medical Director for the Intermountain Spine Development Team and for the Intermountain Spine Institute at The Orthopedic Specialty Hospital (TOSH) to discuss the benefits of cross-functional work and transparency.

Episode 11: Creating an Extraordinary Patient Experience in Internal Medicine

Dr. Shannon Phillips, Intermountain’s Chief Patient Experience Officer, spoke with Dr. Anne Pendo, Internist at the Intermountain Avenues Specialty Clinic, to discuss their collaboration on—and resulting improvements in—the patient experience at the clinic.

Episode 10: Using an OR Checklist

Shannon Phillips, MD, Chief Patient Experience Officer, sat down to talk with Rob Ferguson, MD, Plastic and Reconstructive Surgeon at Intermountain Medical Center, to learn how he consistently provides a highly reliable experience for surgical patients—and how it can be made better—with an OR checklist.
Phillips Shannon

Episode Nine: Creating an Extraordinary Patient Experience in the Operating Room

Shannon Phillips, MD, Chief Patient Experience Officer, sat down to talk with Rob Ferguson,MD, Plastic and Reconstructive Surgeon at Intermountain Medical Center, to discuss how he works with the surgical team to create an extraordinary patient experience—every single time.

Episode Eight: The challenges, progress, and hope in child welfare

Anne Pendo, MD, Internist at the Intermountain Avenues Specialty Clinic sat down with Kristine Campbell, MD, MSc, Pediatrician at Primary Children’s Hospital and Assistant Professor of Pediatrics at the University of Utah, to learn Dr. Campbell’s experience with and outlook for child welfare in medicine and social services.
Steve Swensen

Episode Seven: Finding Joy in Medicine: Development of thoughtful physician leaders nurturing camaraderie and joy in work

Mark Briesacher, MD talked with Steve Swensen, MD, Medical Director for Professionalism and Peer Support at Intermountain and Senior Fellow of the Institute for Healthcare Improvement, about how Intermountain leaders can help develop world-class esprit de corps among our caregivers.

Episode Six: Functioning as One Intermountain, aligning ourselves around our patients, and leaning in to change

At our 2017 Medical Group Clinician Forum, Marc Harrison, MD, Intermountain’s CEO and Mark Briesacher, MD, Chief Physician Executive & President of the Intermountain Medical Group led a dinner discussion with our clinicians and answered questions on topics including our new One Intermountain structure and our operational goals.

Episode Five: What are the Changes Ahead for Family Medicine, and How can We Stay Competitive?

Mark Milligan, MD and Karyn Springer, MD—both Family Medicine physicians—share their thoughts on how clinicians can respond to sub-specialization in the field as well as face new competitors seeking to care for the acute episodes of the patients they already manage.

Episode Four: Restructuring Intermountain Medical Group’s Board to Encourage Greater Clinician Engagement

Karyn Springer, MD, Chair of our Medical Group Board, discusses with Dr. Briesacher the Medical Group’s plans to restructure its governance in answer to the requests of physicians and advanced practice clinicians for more involvement and influence in operational strategy and direction.

Episode Three: Continuous Improvement in Internal Medicine by Improving Caregiver Interactions and the Patient Experience

Celia Garner, MD, talks with Dr. Briesacher about how providers in a busy Internal Medicine clinic stay connected to improve the patient experience.

Episode Two: Transforming the Patient Experience

Doug Newbold, MD, a family practice doctor at the Taylorsville Clinic, is one of Intermountain’s highest rated doctors in patient satisfaction. Listen to Dr. Newbold discuss some of the small but impactful changes he has made in his practice to improve the patient experience.

Episode One: Job to Be Done with Mark Briesacher, MD

This is not about outcomes; this is about people. Listen to Mark Briesacher, MD and Todd Dunn talk about Design for People and why patient-focused design means getting out of the office and into the care setting.