Shannon Connor Phillips, MD, MPH, has been named Intermountain Healthcare’s Chief Patient Safety and Experience Officer. In this role, Dr. Phillips will work collaboratively with other Intermountain leaders to continually improve outcomes, safety, and the patient experience.

“I‘m so pleased to welcome Dr. Phillips to Intermountain,” said Laura Kaiser, former Executive Vice President and COO. “This is a new leadership function and is a key role in building a culture grounded on the fundamentals of safety, quality, patient experience, access, and stewardship. Dr. Phillips will report to Intermountain’s COO and will oversee patient safety and patient experience. In particular, she’ll work collaboratively with Kim Henrichsen, our Chief Nursing Officer; Dr. Brent James, our Chief Quality Officer; and other clinical and system leaders. Together, they’ll help drive our progress in achieving top performance and standardized metrics across the enterprise for improved outcomes, safety-Zero Harm, and patient experience.”

Dr. Phillips comes to Intermountain from Cleveland Clinic, where she is a physician lead in the Office of Clinical Transformation. She also served as Associate Chief Quality Officer and the organization’s first Patient Safety Officer. In addition, she is on the National Quality Forum Expert Panel on Common Formats, a group focused on development of a national standard and repository for patient safety events. Dr. Phillips is recognized nationally and internationally for her expertise and leadership in safety, quality improvement, and culture in healthcare.

“I am thrilled to be joining such an innovative and mission-focused organization,” said Dr. Phillips. “I look forward to contributing to the journey to highly reliable patient and family centered care.”

Clinically, Dr. Phillips is a pediatrician and pediatric hospitalist with an interest in children with special healthcare needs. She joined Cleveland Clinic in 2004 to develop and lead a pediatric hospitalist medicine program and served as the first Cleveland Clinic Director of Pediatric Hospital Medicine. Previously, Dr. Phillips served at Riley Children’s Hospital in Indiana and Children’s Hospital of Philadelphia.

Dr. Phillips earned her medical degree from Columbia University College of Physicians & Surgeons in New York and her undergraduate degree from Emory College in Atlanta. She completed a pediatric internship and residency at George Washington University Children’s National Medical Center, in Washington, D.C. In addition, she earned a Master of Public Health degree at the Bloomberg School of Public Health, Johns Hopkins University.

Dr. Shannon Phillips’s husband is Dr. Michael Phillips, Intermountain’s new Chief, Clinical and Outreach Services. “Intermountain will benefit greatly by the addition of these highly experienced, motivated, and talented doctors as we continue to build a model and a culture that supports our Mission of helping people live the healthiest lives possible,” said Kaiser. “Please join me in extending a hearty Intermountain welcome to Drs. Phillips.”

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