Intermountain Podcast features conversations between Mark Briesacher, MD, Senior VP & Chief Physician Executive and President of Intermountain Medical Group, and other Intermountain medical and executive leadership about important, current topics in healthcare.

Tune in to our podcasts for episodes on innovation, continuous improvement efforts, and how our leadership wants to work with each of you to support your invaluable roles of making a difference in our patients’ lives.

Episodes

EP 52

Episode 52: Winding up Women in Medicine Month, a conversation about how partnerships between leaders can foster better patient care and provider experience

Dr. Anne Pendo sits down with Dr. Liz O’Brien, Senior Medical Director of Obstetrics and Neonatal Operations, and Allison Showalter, Advance Practice Provider Director of Neonatology, to discuss how they’ve come together as a leadership team to tackle the work of navigating change and leading a systemwide team of providers. They attribute much of their success to their robust friendship, an open door policy for their teams, and always putting the patient at the center whenever they face a challenge.
EP51

Episode 51: As part of Women in Medicine Month, a look at how improving technology motivates one physician, and how she stays positive in spite of negativity

As part of September's Women in Medicine series, Dr. Anne Pendo sits down with Dr. Tamara Moores Todd, an emergency medicine physician who, in her role as a Medical Director in Care Transformation, works closely with emergency medicine, trauma, and urgent care providers to "make everything you click a little bit better" so providers can spend more time on patient care, and less time on busy work. Dr. Moores Todd talks about how she maintains optimism amid sometimes overwhelming negative emotions from those who are using iCentra, including staying focused on goals, being more transparent about the incremental steps that are improving the EHR experience, and maintaining strong relationships with colleagues at the front line so she can listen to their needs and help make the tools providers use every day more efficient.
EP50

Episode 50: For Women in Medicine Month, a discussion of leadership, balancing work and family, and having fun.

As part of September’s Women in Medicine series, Dr. Anne Pendo sits down with Dr. Donna Barhorst to explore her journey into medicine and leadership at Intermountain, as well as how she’s balanced work and family as her career has grown and changed. In addition, Dr. Barhorst discusses how she built out pediatric leadership teams at Intermountain, ensured diversity of thought on those teams, and maintained the importance of having FUN at work.
Episode49

Episode 49: For Women in Medicine Month, a talk on launching a systemwide team

As part of Women in Medicine month, Anne Pendo, MD interviews Cara Camiolo, MD, who came to Intermountain to lead a newly organized Rehab Services team. They talk about how Dr. Camiolo formed her team of leaders, how these leaders worked together to build a new team from many disparate teams across the system, how learning by trial and error can improve communication and morale and how this new team has positively impacted patient care.
EP48

Episode 48: The role advanced practice providers play in access to quality care

Chris Hyer, PA-C, executive director for advanced practice providers (APPs) at Intermountain meets with Mark Briesacher, chief physician executive to discuss the important roles APPs and APP leaders have to the healthcare system, to the industry and to patient care.
pride photo

Episode 47: Factoring in sexual orientation and gender identity into overall health

Matt Bryant, MD, Internist at Intermountain Avenues Specialty Clinic, addresses the health disparities that the LGBTQ+ community faces in a conversation with Mark Briesacher, MD, Chief Physician Executive and Anne Pendo, MD, Senior Medical Director for the Experience of Caring. They talk about the importance of improving preventive health, wellness, regular screenings for natal and surgical anatomies, access to healthcare and mental health services, and experiences with health services among LGBTQ+ individuals. Intermountain is taking initiative to create safe spaces for all patients and caregivers to open up and be comfortable to talk about and address these issues.
lethalmeans

Episode 46: Coming Together to Prevent Firearm Suicide

Firearm access is a major driver of the rural west’s disproportionately high suicide rate. Putting time and distance between a person with a suicidal impulse and a highly lethal method is one of a limited number of empirically based, high-impact suicide prevention strategies. In this episode, Intermountain's Senior Vice President of Community Health, Mikelle Moore, leads a conversation on reducing access to lethal means for people at-risk for suicide with Clark Aposhian, chairman of the Utah Shooting Sports Council, Dr. Morissa Henn, DrPH, Intermountain's community health program director, and Kimberly Myers, administrator for Suicide Prevention and Crisis Services, Utah Department of Human Services, Division of Substance Abuse and Mental Health. Resources mentioned in the podcast episode. • CALM-Utah online course • Utah Suicide Prevention Coalition If you or someone you know is struggling with thoughts of suicide, call the suicide prevention hotline at 1-800-273-TALK.
briesacher mark

Episode 45: Intellectual Property Rights for Intermountain Caregivers

How does Intermountain Healthcare support and reward innovative caregivers? That was the subject of a podcast discussion with Mark Briesacher, MD, Intermountain’s chief physician officer, Caleb Frischknecht, Intermountain’s intellectual property director, and Mark Ott, MD, medical director of Intermountain Medical Center.

mayor-tubbs-mikelle-moore 500x500

Episode 44: How Designing For Local Impact Improves Community Health and Economic Growth

Mayor Tubbs of Stockton, California and Mikelle Moore, Intermountain’s senior vice president of Community Health, discuss how Stockton has reduced crime and increased employment, and how healthcare providers can be anchor institutions in the communities where they work and live. If you want to go fast, go alone; if you want to go far, go together. They also discuss opportunity zones, which give preferential tax treatment for economically-distressed communities and improve the health of people by addressing some of the social determinants of health, e.g. helping with housing stability, food security, and personal health.
Moore-Mikelle

Episode 43: Maternal Fetal Medicine and Opioid Use Disorder–How Intermountain Healthcare Empowers Physicians With Timely Data and Broad Support.

Vaginal birth vs Caesarean delivery: Which one requires more painkillers post-delivery? And how long should you treat childbirth pains with painkillers? Dr. Ware Branch, Medical Director of Intermountain Healthcare’s Women and Newborns Clinical Program and Mikelle Moore, Vice President of Community Health, talk about the intersection of maternal fetal medicine and opioid use, and how healthcare providers can improve care while protecting our community from opioid misuse.
AB9A9948 2

Episode 42: SDoH and the Opportunity for Healthcare Systems

Intermountain Healthcare and the Hatch Center sponsored a symposium in Washington, D.C. on November 14 where a number of healthcare leaders including Marc Harrison and Mikelle Moore discussed the social determinant of health (SDOH). Following the symposium, Dr. Harrison and Michelle Moore had the opportunity to sit down with symposium attendee and health care policy and strategy consultant with McDermottPlus, Adaeze Enekwechi, Ph.D., to discuss the SDOH and opportunities for healthcare systems to get involved in SDOH work.
EP41

Episode 41: The future of Homecare at Intermountain

Intermountain Healthcare announces Joel Macey, a long-time leader at the organization, as the Executive Director for Homecare and Hospice. In this podcast, Mark Briesacher, MD, chief physician officer, Rebekah Couper-Noles, associate chief nursing officer and Jeff McNally, MD, executive medical director for Homecare and Hospice, talk with Joel about the future of Homecare and related services for our patients and communities. Homecare has recently added new service lines including palliative care and post-acute care, and teams are working to improve these services, to integrate more seamlessly together and with other areas of the organization as well as thinking about healthcare and homecare in a new paradigm to find even better ways to care for patients in the home.
EP40

Episode 40: Homespire helps seniors with daily living and health support, 24/7

This year Intermountain launched a life care model for seniors designed to keep them healthy and living fuller, more independent lives while significantly reducing emergency room and hospital visits. In this podcast, Bradley Nielsen, life care manager for Homespire, talks about the benefits of the program to patients and the roles of his team with Mark Briesacher, MD, Intermountain chief physician officer and Jeff McNally, MD, executive medical director for Homecare and Hospice. Homespire is a resource for family medicine and internal medicine providers, geriatricians and other specialists, family members and loved ones to connect seniors with a service that treats the whole person, addresses care gaps and provides non-medical services essential to daily living.
Karyn Springer MDDec2015755850089hires

Episode 39: Aligning clinician compensation with value-based care

In this episode, Mark Briesacher, MD, Chief Physician Executive sits down with Karyn Springer, MD, Intermountain Medical Group Board Chair to talk about the changes the Medical Group is making to physician and advanced practice clinician compensation. Forty percent of the patients cared for at Intermountain, as of 2018, are in a risk- or value-based model, which requires different workflows, different types of teams and different areas of focus. Compensating providers in ways that support both fee-for-service and value-based care models will champion their initiatives around clinical quality, safety, experience and outcomes as well as help prevent provider burnout.
2018__10__26  Karen DeSalvo DSC_5806-EDIT  R1  V1

Episode 38: Discussing the social determinants of health

Mikelle Moore, Intermountain’s senior vice president for Community Health, joined Karen DeSalvo, MD, MPH, with the University of Texas at Austin’s Dell Medical School to discuss how Intermountain Healthcare is working to have a positive impact on the social determinants of health for our community members. Dr. DeSalvo and Mikelle also discusses Mikelle’s career in healthcare and why she moved from hospital administration to community health.
Mikelle with Mike Leavitt

Episode 37: The social determinants of health: A conversation with Mike Leavitt

Mikelle Moore, Intermountain’s senior vice president for Community Health, talks with former Utah Governor Mike Leavitt about the social factors that influence people’s health and what Intermountain is doing to make a real difference in communities. They discuss the Utah Alliance for the Determinants of Health and the collaborative solutions and opportunities that can be found by forming partnership, both locally and at a national level.
Romney-Joshua

Episode 36: Tools that are helping clinical teams to close care gaps and improve care

Anne Pendo, MD, Internist and Medical Director for the Experience of Care and Clinical Integration, talks with Joshua Romney, MD, Internist at Memorial Clinic about how using and continually improving patient advisories and other tools within our electronic medical record as well as resources like team huddles—allow us to close care gaps and address needs to keep our patients healthy and out of the hospital.
Stevens-Scott-M

Episode 35: A new Clinical Program allows specialists to share their wisdom

Mark Briesacher, MD, Chief Physician Executive talks with Scott Stevens, MD, Medical Director of the new Medical Specialties Clinical Program about the ways in which specialists within the program can better collaborate and share best practices across Intermountain. Physicians and clinicians in dermatology, endocrinology, infectious disease, nephrology, rheumatology, pain medicine, pulmonary, and sleep medicine now have a clear home, the opportunity for improved professional satisfaction, and the tools to improve care for patients.
Zero Suicide podcast image

Episode 34: Preventing suicide

This conversation about suicide prevention includes Mikelle Moore, Intermountain’s senior vice president for Community Health, Mike Woodruff, MD, an emergency physician and senior medical director in Intermountain’s Office of Patient Experience, and Mark Foote, MD, a psychiatrist and the medical director for Intermountain’s Behavioral Health Clinical Program. Their discussion revolves around the suicide crisis in Utah and the challenges and opportunities toward prevention, reducing stigma, and reaching patients at risk.
DSC06105

Episode 33: Reimagining Primary Care

Intermountain’s efforts to reimagine the way we deliver primary care is the topic of this podcast discussion, featuring Dr. Anne Pendo, an internist and medical director for experience of care and clinical integration, CEO Dr. Marc Harrison, Drs. Chad Spain and Nick Duncan, family medicine physicians at the Cottonwood Family Medicine Clinic, and Kirsten Hanson, RN, care manager
DenitzaPic

Episode 32: The strongest voice - patient input is critical to making the right calls

Bud Patnode, an active participant on Intermountain Healthcare’s Patient Family Advisory Council, speaks with Anne Pendo, MD, Medical Director for the Experience of Care and Denitza Blagev, MD, Specialty-Based Care Medical Director for Quality, on the importance of including patients and family members in discussions on how to improve the safety, quality, and experience of care.
Phillips Shannon

Episode 31: Preventing Infections Acquired in the Healthcare Setting

In this podcast, Shannon Phillips, MD, Chief Patient Experience Officer, talks with Kristin Dascomb, MD, Medical Director for Infection Prevention and Control and Employee Health, and Cherie Frame, System Infection Prevention Director, about creating standards of care to decrease the incidence of infections acquired in hospitals and other healthcare settings.
Stenehjem-Edward

Episode 30: Antibiotic stewardship for the better health of our patients and communities

Shannon Phillips, MD, Chief Patient Experience Officer, talks with Eddie Stenehjem, MD, Infectious Disease Specialist and Antibiotic Stewardship Medical Director, and Whitney Buckel, Clinical Infectious Diseases Pharmacist and System Antibiotic Stewardship Pharmacist Manager, about the risks associated—for patients and our communities—with inappropriate antibiotic use.
Opioid podcast

Episode 29: Working together to reduce prescription opioid misuse

Mikelle Moore, Intermountain’s senior vice president for Community Health, talks with David Hasleton, MD, Intermountain’s medical leader for prescription opioid misuse, about best practices for prescribing opioids, meeting the needs of chronic pain patients, medication-assisted therapy, and public awareness campaigns. The opioid crisis is difficult to address, but Intermountain’s partnership with physicians and partners is helping us to understand opioid use disorder and save lives.
kelly imlay picture

Episode 28: Reducing variation: Standardizing the work of Intermountain Medical Assistants

In order to provide consistent care in Intermountain Medical Group clinics, Kelly Imlay, Nurse Administrator for the Medical Group, is working with Continuous Improvement to standardize patient care provided by Medical Assistants. In this podcast, Anne Pendo, MD, Medical Director for Experience of Care talks with Kelly and Diane Salisbury, an Intermountain medical assistant for the last 14 years, about how creating standards for the same care across all Intermountain clinics will improve the patient--and caregiver—experience.
Stenehjem-Edward

Episode 27: How an Innovative Multi-disciplinary Team at Intermountain is Working to Help Opioid Addicts Reclaim Their Health

Mark Briesacher, MD, President of the Intermountain Medical Group, speaks with Dean Mayer, MD, Medical Director of Riverton Hospital, Eddie Stenehjem, MD, Infectious Disease specialist and Medical Director of Antibiotic Stewardship, and Michael Coudreaut, MD, Psychiatrist and Consultation Liaison at Intermountain Medical Center, about the team they have created to help improve the lives and health of Intermountain patients addicted to opioids.
Elizabeth McKnight

Episode 26: Bringing the patient voice into healthcare to provide safer, higher quality, better care

Shannon Phillips, MD, Intermountain’s Chief Patient Experience Officer, talks about continuously improving safety in healthcare with Mike Woodruff, MD, Medical Directory for Patient Safety and Clinical Risk, and Elizabeth McKnight, System Director of Patient Safety.
Woodruff_Michael

Episode 25: Preventing and managing risks in healthcare

Shannon Phillips, MD, Intermountain’s Chief Patient Experience Officer, talks with Mike Woodruff, MD, Medical Director of Patient Safety and Clinical Risk, and Julie Wright, RN, System Director of Clinical Risk Management, regarding the importance of learning from and preventing future unintentional errors as well as providing emotional support to our caregivers, patients, and families.
Korby Miller

Episode 24: An improved focus on creating the best experience of care for our patients

Shannon Phillips, MD, Intermountain’s Chief Patient Experience Officer, continues her series of interviews with her team from the Office of Patient Experience. Today, she talks with Anne Pendo, MD, Medical Director for Experience of Care, and Korby Miller, System Director for Experience of Care, about creating an excellent of experience of care for our patients—one that is personalized and caring, keeps our patients healthy, delivers great outcomes, and is free from harm.
Blagev Denitza

Episode 23: Ensuring high-quality care, every time, for the best patient experience

In a series of interviews with her own Office of Patient Experience team, Shannon Phillips, MD, Intermountain’s Chief Patient Experience Officer, talks with her quality team (Donna Barhorst, MD, Community Care Medical Director for Quality, Denitza Blagev, MD, Specialty-Based Care Medical Director for Quality, and Milli West, System Director for Quality) about how to include the voice of the patient in the high-quality patient care we deliver.
cfoster_lthumb

Episode 22: Improving the patient experience using appropriate documentation in patient charts

Shannon Phillips, MD, Intermountain’s Chief Patient Experience Officer, spoke with Christine Foster, MD, System Physician Advisor, and Kearstin Jorgenson, Physician Advisory Services Director, to understand how detailed, accurate documentation in our patient’s charts can lead to a better, safer patient experience.
Phillips Shannon

Episode 21: The effect of the opioid crisis on one Utah Family

Jorden Saxton Hackney’s brother, Chase, began experimenting with prescription opioids as a senior in high school. Listen as Jorden talks to Shannon Phillips, MD, Intermountain’s Chief Patient Experience Officer, and Todd Allen, MD, Medical Director of the Intermountain Healthcare and Delivery Institute, about the four year journey her family took as they tried to help Chase in his struggle with addiction.
Terri Flint

Episode 20: Improving resilience and optimism with a growth mindset

Terri Flint, Intermountain Employee Wellness Director, talks with Anne Pendo, MD, Medical Director for the Experience of Care in the Office of Patient Experience, about how a small adjustment in the way we think can create huge benefits in our personal and professional lives.
Skarda-David

Episode 19: Intermountain continues to fight the opioid epidemic

In this podcast, Dr. Mark Briesacher sat down with Dr. David Hasleton, Senior Medical Director for Specialty Based Care and Dr. David Skarda, Medical Director for the Surgical Services Clinical Program, to discuss how physicians and clinicians can talk with their patients about opioids and offer pain management alternatives.
Taki May 2

Episode 18: Celebrating what’s right in medicine and changing your lens

Takiko (Taki) May, MD, Intermountain Medical Group Board Member and Hospitalist at Logan Regional Hospital, talks with Anne Pendo, MD, Medical Director for the Experience of Care in the Office of Patient Experience, on acknowledging the thank you and adjusting our mindset to celebrate what’s right, increase our joy and effectiveness in work, and prevent burnout.
female-employee-clinic-waiting-room-behavioral-health

Episode 17: An Intermountain physician reflects on his opportunities for personal and professional development throughout his 41 year career

As Lou Moench, MD, a psychiatrist with Intermountain Healthcare, winds down his outpatient practice and volunteers his talents and experience as a consultant, he talks with Anne Pendo, MD, Medical Director for the Experience of Care in the Office of Patient Experience, about the changes he’s seen in psychiatry over the years and his personal and professional opportunities.
West-Hugh

Episode 16: Hugh West, MD talks about working together across geographies to share ideas, bring the best and right care to patients

The Musculoskeletal Clinical Program, led by Hugh West, MD, Medical Director, is developing a model to better align clinicians and caregivers in musculoskeletal and orthopedic medicine around patients needing this specialized care.
diabetes-and-endocrinology-doctor-checking-blood-pressure-WO8I3902-square

Episode 15: Promoting resilience, camaraderie, and joy in work—and EHR efficiency, too

Steve Swensen, MD, Medical Director for Professionalism and Peer Support at Intermountain Healthcare, sat down with Taylor Davis with the KLAS Arch Collaborative to discuss professional burnout in healthcare. Listen to understand what burnout means for our caregivers, but most importantly, what it means for our patients.
Shauri Kagie

Episode 14: Aligning care teams around physicians promotes care coordination around patients

Tim Johnson, MD, Senior Medical Director for the Medical Group, and Shauri Kagie, Clinical Manager and our Medical Group NCQA expert, spoke with Anne Pendo, MD, Internist and Intermountain’s Experience of Care Medical Director, about these patient-centered efforts.
Jones-Kent

Episode 13: A Utah Business Healthcare Hero talks in this Intermountain podcast about his love of helping people and what sustains him 40 years into his career.

Utah Business awarded Kent Jones, MD, Cardiovascular and Thoracic Surgeon at Intermountain Medical Center, their 2017 Healthcare Hero Lifetime Achievement Award. Now, 40 years into his career, Dr. Jones talks with Anne Pendo, MD, Internist at the Intermountain Avenues Specialty Clinic, about what motivated him to become a cardiovascular surgeon, and what continues to motivate him today.
Bob Hoesch 5-25-2017

Episode 12: Outcomes data, multidisciplinary teams, and upstream interventions improve spine and neurological care

Dr. Mark Briesacher sat down with Robert Hoesch, MD, Medical Director for Intermountain’s Neurosciences Clinical Program and for the Intermountain Neurosciences Institute at Intermountain Medical Center and Stephen Warner, MD, Medical Director for the Intermountain Spine Development Team and for the Intermountain Spine Institute at The Orthopedic Specialty Hospital (TOSH) to discuss the benefits of cross-functional work and transparency.
Pendo_Anne_IM

Episode 11: Creating an Extraordinary Patient Experience in Internal Medicine

Dr. Shannon Phillips, Intermountain’s Chief Patient Experience Officer, spoke with Dr. Anne Pendo, Internist at the Intermountain Avenues Specialty Clinic, to discuss their collaboration on—and resulting improvements in—the patient experience at the clinic.
ferguson-robert

Episode 10: Using an OR Checklist

Shannon Phillips, MD, Chief Patient Experience Officer, sat down to talk with Rob Ferguson, MD, Plastic and Reconstructive Surgeon at Intermountain Medical Center, to learn how he consistently provides a highly reliable experience for surgical patients—and how it can be made better—with an OR checklist.
Phillips Shannon

Episode Nine: Creating an Extraordinary Patient Experience in the Operating Room

Shannon Phillips, MD, Chief Patient Experience Officer, sat down to talk with Rob Ferguson,MD, Plastic and Reconstructive Surgeon at Intermountain Medical Center, to discuss how he works with the surgical team to create an extraordinary patient experience—every single time.
Kristine-Campbell

Episode Eight: The challenges, progress, and hope in child welfare

Anne Pendo, MD, Internist at the Intermountain Avenues Specialty Clinic sat down with Kristine Campbell, MD, MSc, Pediatrician at Primary Children’s Hospital and Assistant Professor of Pediatrics at the University of Utah, to learn Dr. Campbell’s experience with and outlook for child welfare in medicine and social services.
Steve Swensen

Episode Seven: Finding Joy in Medicine: Development of thoughtful physician leaders nurturing camaraderie and joy in work

Mark Briesacher, MD talked with Steve Swensen, MD, Medical Director for Professionalism and Peer Support at Intermountain and Senior Fellow of the Institute for Healthcare Improvement, about how Intermountain leaders can help develop world-class esprit de corps among our caregivers.
Harrison_Coat

Episode Six: Functioning as One Intermountain, aligning ourselves around our patients, and leaning in to change

At our 2017 Medical Group Clinician Forum, Marc Harrison, MD, Intermountain’s CEO and Mark Briesacher, MD, Chief Physician Executive & President of the Intermountain Medical Group led a dinner discussion with our clinicians and answered questions on topics including our new One Intermountain structure and our operational goals.
Milligan-Mark-K-IMG

Episode Five: What are the Changes Ahead for Family Medicine, and How can We Stay Competitive?

Mark Milligan, MD and Karyn Springer, MD—both Family Medicine physicians—share their thoughts on how clinicians can respond to sub-specialization in the field as well as face new competitors seeking to care for the acute episodes of the patients they already manage.
Springer-Karyn-IMG

Episode Four: Restructuring Intermountain Medical Group’s Board to Encourage Greater Clinician Engagement

Karyn Springer, MD, Chair of our Medical Group Board, discusses with Dr. Briesacher the Medical Group’s plans to restructure its governance in answer to the requests of physicians and advanced practice clinicians for more involvement and influence in operational strategy and direction.
Garner-Celia-IM-IMG

Episode Three: Continuous Improvement in Internal Medicine by Improving Caregiver Interactions and the Patient Experience

Celia Garner, MD, talks with Dr. Briesacher about how providers in a busy Internal Medicine clinic stay connected to improve the patient experience.
Newbold-Doug-IMG

Episode Two: Transforming the Patient Experience

Doug Newbold, MD, a family practice doctor at the Taylorsville Clinic, is one of Intermountain’s highest rated doctors in patient satisfaction. Listen to Dr. Newbold discuss some of the small but impactful changes he has made in his practice to improve the patient experience.
markpodcast1

Episode One: Job to Be Done with Mark Briesacher, MD

This is not about outcomes; this is about people. Listen to Mark Briesacher, MD and Todd Dunn talk about Design for People and why patient-focused design means getting out of the office and into the care setting.