Remote Work at Intermountain

The COVID-19 pandemic largely accelerated the adoption and use of remote work technology and practices for Intermountain’s workforce. In March 2020, many of Intermountain’s non-clinical caregivers transitioned from their in-person office environments to working remotely. Our organization has greatly benefitted from the adoption of telework and our leaders and caregivers are increasingly getting more efficient at working remotely as they continue to leverage tools that help us stay connected virtually.

What Telework Has Done for Us

Benefits of caregivers working from home March 2020-2021

• Increased caregiver engagement
• Reduced 14.4 tons of CO2 emissions
• Over 36 million commute miles saved
• Over 30% reduction in mileage reimbursement
• Business travel reduced by 95%
• 6,387% increase in Microsoft Teams usage

As of July 2021, Intermountain formally adopted a remote work model for caregivers who are able to fulfill their roles from home. Flexwork is Intermountain Healthcare’s internal hybrid telework model that allows our caregivers the choice and flexibility to work their way—as it fits business need—whether that’s in-office, at home, or a combination of both. About 70% of Intermountain caregivers employed in remote work eligible positions have chosen to adopt this telework model.

Remote caregivers are eligible for a standard technology package to support their role and interactions. Caregivers also have access to our IS Service Desk for support with technology problems and assistance and the Microsoft Teams platform for collaboration, meetings, and chat interactions.

We recognize and have experienced the immense value of being able to expand our talent pools and employ caregivers from across the United States, whether or not they live within our service areas.

Did you know?

Intermountain has remote work opportunities for positions ranging from customer service to community health.

Below are examples of various job functions that are remote work eligible:

Our interview and hiring process is done almost completely virtually.

Virtual Video Interviewing

Through video interviewing, candidates can share their stories and demonstrate their work through digital video— all on their own time, anytime. The on-demand interview helps simplify the hiring process and enables Intermountain to engage and hire top quality candidates quickly. Virtual video interviewing also reduces travel time and costs for candidates.

New Hire Virtual Onboarding

All new caregivers at Intermountain undergo an online, first day experience. New hires are provided with a First Day Toolkit that delivers information about everything a caregiver needs to know and complete on their first day before they start working with their team.

Are you a good fit for remote work? Check out these Remote Work Basics.

Performance Standards

Caregivers working remotely are subject to all the same performance and behavior standards and company policies as on-site caregivers. Ongoing evaluation of caregiver performance will include regular interaction by phone, email, video conferencing, instant messaging, or in-person meetings between the caregiver and the manager to discuss work progress and issues that arise.

Work Schedule

Caregivers are required to adhere to scheduling guidelines as set by or with their managers. It’s generally expected that caregivers work a continuous shift that covers the department's core business hours, maintain a regular schedule, communicate changes to schedule or availability, and be accessible and responsive.

Successful Remote Work Candidates

Candidates who are well-suited to remote work are:

• Able to work productively on their own with little or no supervision
• Self-motivated and flexible
• Not susceptible to overwork
• Knowledgeable about their job and role
• Do not require a high need of social interaction
• Dependable and trustworthy
• Organized and have good communication skills