Epic Hyperspace

Epic Hyperspace Training for Providers (SharePoint imail2.org username + 2FA required)
Epic Hyperspace Setup Guide

EpicCare Link

EpicCare Link Site Admin Guide: New Site Administrator (Credentials Request)
EpicCare Link Site Admin Guide: Advanced Site Administrator (Credentials Required)
EpicCare Link Printer Troubleshooting Guide
EpicCare Link Launching Visage Images Guide

2-Factor Authentication: Setup / Reset / Alt Authenticator Setup

PingID 2-Factor Authentication Setup Guide
PingID 2-Factor Auth RESET Guide
Google/Microsoft Authenticator App Setup Guide

DSA ServiceHub / Portal

DSA ServiceHub / Portal Instructional Guide

Email Access (imail2.org)

Microsoft 365/Outlook Web (imail2.org) Access Guide

Job Aids

Prep for Procedure - Procedural Clinic Staff
Scheduling Endo Procedures Between June 19th and July 7th 2026
OR Marketplace Overview - Proceduralist & Clinic Scheduler
Non Provation Procedure Note Documentation - Endoscopy Provider
H&P Interval - Proceduralist

Video Recordings

Workflow Demo - Prep for Procedure - Clinic Scheduler
Endo to OpTime Clinic Scheduler Townhall

ELLKAY Training Resource PDFs

Accessing Results in ELLKAY 

Ordering Testing in ELLKAY 

ELLKAY Point Click Care PDFs

Integration Overview 

Activation Instructions 

External Facility Setup 

ELLKAY Video Tutorials on YouTube

Accessing Results in ELLKAY Video Tutorial

Ordering Testing in ELLKAY Video Tutorial

Provation: General Usage

How to Access ProVation MD
Preparing for a Procedure
Scheduling a Double Procedure
Cancelling a Procedure
Documenting a Basic Procedure in the Endoscopy
Capturing an Image
Transferring an Image
Printing

ProVation: Troubleshooting / Downtime

Missing Patient Schapptbook to ProVation
Scheduling a ProVation Procedure during Downtime

ProVation: Olympus Processor / Iogeni Video Card

Manually Enter a Patient (Olympus Processor)
Recovering Images (Olympus Processor)
Delete Images (Olympus Processor)
Replace an Iogeni Video Card

Access Various Training Resources for Advance Care Planning (ACP), which is Intermountain's centralized process to help caregivers know, share and honor the healthcare wishes of patients. The ACP Dashboard is a storage and retrieval system for all ACP documents stored in iCentra, providing caregivers with an easy way to locate documents in the patient record and create digital versions of either Utah's Provider Order of Life Sustaining Treatment Orders (POLST) or Idaho's Physician Orders for Scope of Treatment (POST) documents.

Basic Overview

Advance Care Planning: Getting Started
Commonly-Used Advance Care Planning Terminology
Viewing/Printing Advance Care Planning Documents in PowerChart
Viewing/Printing Advance Care Planning Documents in FirstNet
Understanding the ACP POLST (Utah) and POST (Idaho) Summary Views
Understanding ACP Document Status Types and Viewing Historical ACP Documents
ACP Documentation Correction
Viewing Voided Documents

Creating an ePOLST

Preparing an ePOLST
Sign an ePOLST with a Mobile Device
Communicate with ACP Document Signer using Message Center
Sign an ePOLST
Preparing a Pediatric ePOLST

Documenting ACP Discussions

Documenting ACP Discussions  

Sending Paper ACP Documents to Intermountain

ACP and Legal Documents to Upload into iCentra
ACP Patient Letter

Downtime / Troubleshooting

Viewing Documents when ACP Dashboard is Unavailable
iCentra Downtime Procedure: Create a paper POLST/POST using one of the links below then scan/email to [email protected]
Utah POLST Forms Page
Idaho POST Form

Frequently Asked Questions (FAQ):

COMPLETING ACP Documents

What should I do if I see a downtime error message when attempting to access the advance care planning dashboard?
1) Follow steps indicated in the Downtime / Troubleshooting section above
2) Click the link for Utah POLST/Idaho POST forms

How do I sign an ePOLST?
Refer to this resource  which shows how to sign an ePOLST.
Please note:
● The signature pad will only appear on the smartphone or remote computer when you are on the signature section of the ePOLST in iCentra.
● Any smartphone (belonging to patient, family, healthcare professional) can be used; no PHI is stored or sent to the phone.

I want to create a new ePOLST, but I only see “Resume POLST” on the dashboard. What do I do?
“Resume POLST” means that another member of the care team has started a POLST conversation with the patient. Any choices made are saved and can be edited. Click “Resume POLST”, review the choices made and make any necessary revisions prior to completing the POLST.

Some of the patient’s demographic information (e.g. last 4 SSN) did not prepopulate
All available demographic information including name, address, last four SSN, gender and date of birth are prepopulated when available from the electronic health record. If the information is not pre-populated, you can directly enter the information when completing ePOLST.

The patient doesn’t have a surrogate. Why am I being prompted to enter surrogate information?
If you fill out a POLST form and click that a surrogate was present for the discussion, you will be prompted to enter the surrogate name. If the patient is below the minimum age to make medical decisions under state law, a surrogate name will also be required.

Why do I need to enter my mobile phone number for mobile linking?
A text message to your phone with a unique URL to initiate the mobile linking process. Your mobile phone number will not be stored or used for any other purpose. Intermountain will not charge you for this service, however your mobile carrier might charge you to receive text messages. If cost is a concern, you can opt to use email to receive the unique URL used to initiate the mobile linking.

I don't have a smartphone, is there any other way to capture a digital signature?
Using the mobile phone to capture the signature is the preferred method, however you can also sign the document using the mouse on the desktop.

What do I do if a patient wants to take a copy of the ePOLST/ePOST home before making a final decision?
If during the process of creating an ePOLST/ePOST the patient decides they would like to take a copy of the ePOLST/ePOST home before making a final decision, copy the information from the ePOLST/ePOST to a paper form. The ePOLST/ePOST can be resumed or discarded based on patient preference later.

SUBMITTING ACP Documents

How long does it take once an ePOLST is signed by patient and provider before it shows in the patient’s EMR?
Once the provider has signed the ePOLST, the document is an active medical order and will appear in the patient’s EMR.

HONORING ACP Documents

What do I do if I notice missing information on an advance care planning (ACP) document that is already entered in the EMR?
Follow the standard note correction for iCentra. Please refer to the Wiki for further information/instruction.

What do I do if I notice that the POLST form in the patient's EMR appears to be for the wrong patient?
Follow the standard note correction for iCentra. Please refer to the Wiki for further information/instruction.

What do I do if the document I see in the patient's EMR is not a POLST form?
Follow the standard note correction for iCentra. Please refer to the Wiki for further information/instruction.

How do I report any other issues?
iCentra Users: 
Contact your local CTIS Adoption and Support Analyst or call 800-713-5020 Option 2.

How do I revocate (void) a POLST form based on patient preference?
Complete a Revocation Request. Submit to HIM at [email protected]. The form can be found in the Knowledge Repository (KRO).

Can my patient view a POLST form online, or view educational videos at home?
This is currently not available.

SUPPORT Contacts

iCentra Users:
Contact your local CTIS Adoption & Support Analyst or call 800-713-5020 Option 2.

Care Transformation Caregivers:
Email Jason Howell, Clinical Informatics Analyst

Video Tutorials on YouTube

ACP Dashboard Overview

ACP Preparer Workflow

Create a New POLST

Sign ACP Documents