Family-Centered Care

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Guest Services

(801) 662-6556

Patient and family-centered care is accomplished through the collaboration of patients, families, and health care providers. Primary Children’s Hospital is an environment where the patient is at the center of everything we do, and our staff and families work in partnership to ensure the patient receives the best care and that the entire family feels cared for and supported.

Our hospital has robust family support services staffed by a multidisciplinary team of physicians, therapists, specialists, and volunteers. They work as a team to engage patients and families with therapeutic activities, positive distractions, and social support.

Support Services

Child Life Specialists

Child life specialists are experts in child development and work together with patients, families, and the healthcare team to ensure that life remains as normal as possible for children in a healthcare setting.

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Destination Services

If you are traveling from outside Utah and would like more information about what resources are available to you such as lodging, local attractions, transportation questions, please contact Guest Services at 801-662-6559.

Your Visit

Everything you need at the hospital, such as places to eat and other amenities.

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Billing & Financial Assistance

If you have questions or concerns about the billing process or your ability to pay, we're here to help. 

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Gift Shop

Our gift shop is full of items that are sure to bring comfort and a smile to patients of all ages.

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Extended Stay

Ronald McDonald House

Families that are traveling long distances have the option to stay at the Ronald McDonald House located less than 2 miles from Primary Children's Hospital.

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Hotels Nearby

Many nearby hotels provide discounted rates to Primary Children's Hospital patient families. Ask about a Primary Children's rate when you book or ask your social worker for more information.

What to Bring

Families can enjoy several Ronald McDonald Family Rooms within the hospital that feature quiet spaces and seating areas, computers, laundry facilities, showers, and a fully stocked kitchen.

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