When should I use Connect Care?
Connect Care treats conditions such as stuffy and runny nose, allergies, sore throat, eye infections, earache, cough, painful urination, lower back pain, joint pain or strains, and minor skin problems.
Please note that Connect Care is not for medical emergencies. Please call 911 or go to the nearest emergency room if you feel you are experiencing any of the following emergency medical problems:
- Chest pain or pressure
- Uncontrolled bleeding
- Sudden or severe pain
- Coughing / vomiting blood
- Difficulty breathing or shortness of breath
- Sudden dizziness, weakness, change in vision, slurred speech, numbness, or other neurological changes
- Severe or persistent vomiting or diarrhea
- Changes in mental status, such as confusion
- Assault, physical or sexual abuse, or child abuse
Will providers have access to my medical record?
Connect Care is staffed by both Intermountain Healthcare and contract providers from American well. All of our staff have access to the medical history you provide in the platform. Additionally, our Intermountain providers will have access to your Intermountain Healthcare chart history.
Can my primary care clinician see my visit to Connect Care?
If your primary care clinician is part of Intermountain Healthcare, he or she will be able to see a note from your visit in the electronic health record.
Can I receive a prescription from a Connect Care provider?
Connect Care providers will prescribe medication applicable for your individual diagnosis. Please note that by law narcotics/opiates (such as hydrocodone, oxycodone, etc.) cannot be prescribed via telehealth visits. Also, Connect Care does not provide prescriptions for muscle relaxants or erectile dysfunction medications.
Why should I use Connect Care?
Connect Care is a convenient choice for urgent needs. You can access care in the convenience of your home at any time of the day or night and on weekends and holidays. In addition, your condition can be treated at a lower cost compared to urgent care, the doctor’s office, or emergency rooms.
Who are the providers I will see in Connect Care?
Connect Care is staffed by Intermountain Healthcare and American Well clinicians who specialize in urgent care, family practice, emergency medicine, internal medicine or pediatrics. All of our providers are certified and credentialed according to NCQA standards.
How much does a Connect Care visit cost?
The charge for a visit is $49, but may be less if covered as a benefit by your insurance.