Family and friends are welcome to visit you during your stay and help you on your path back to health. Please supervise children.

ICU Family and Visitor Guidelines

In order to provide the best care for you loved one, we ask for your help with the following guidelines: 

  • The ICU does not have set visiting hours. You may visit at anytime. However, the nurse may ask visitors to step out of the patient's room for medical procedures or personal hygiene. This is done for patient safety and privacy. The nurse will notify the family when they can return to the room.
  • Upon admission to the ICU, the nurse will seek to identify a family spokesperson. This individual will be the contact person between nursing staff, family and friends. The family spokesperson will help by:
    • Taking phone calls from family and friends regarding the patients condition.
    • Woking with us to plan individual visiting guidelines for the patient.
    • This partnership will allow the family best access to the patient - and more importantly, allow family to support the patient by joining us as part of the caregiver team. 
  • The Family Spokesperson will be given a 4-digit privacy code that will be required when inquiring about your loved one via phone. This number should be shared only with those whom should have direct access to personal patient information.

  • Please be aware that between the hours of 7-8 a.m. and 7-8 p.m. we have change-of-shift report. This includes a nurse-to-nurse report and a review of the medical record. During this time, the nurses and doctors will not be available to answer routine questions. However, they will continue to closely monitor your loved one, and will be available in case of emergency. At these times the caregivers need to share clear and accurate information with one another.

  • Due to the size of our patient rooms, we may need to limit the number of visitors.

  • We ask family to stay in the patient's room or waiting rooms at all times. To ensure privacy and confidentiality for all of our patients, please do not wait in the hallways.

  • Visitors under the age of 12 are not recommended unless prior approval from the care delivery team has been obtained.

  • Cell phones may be used in the patient room, but please be respectful of your loved one and the hospital staff

PLEASE NOTE: The waiting room available for the ICU must be shared by visitors for 24 patients, and can become crowded. We suggest the Main Lobby and Cafeteria for additional seating. If you would like a more private space for religious or personal reasons, a meditation room is available for use. It is located on Level 1 north of the Sorenson Heart and Lunch Center Lobby. 

Healthy Visitors Only

Stay home if you are sick or have recently been exposed to a contagious illness, such as chicken pox, measles, mumps, pertussis (whooping cough), tuberculosis, or rubella. This helps patients avoid infections that could jeopardize their recovery.

After-Hour Visits

Most outside doors are locked after 6:30 p.m. To visit after hours, enter through the main patient tower and check in with hospital security or stop at the front desk in the emergency department.