telehealth provider at her desk talking to a provider

Telehealth nursing and patient safety monitoring

As part of your hospital care team, specialty caregivers and physicians provide monitoring, education, and consultation via telehealth. Our telehealth clinicians are available 24/7, ensuring continuous support and expertise.

woman smiling in hospital bed

Telehealth care teams

At Intermountain Health, we are committed to providing you with the highest level of patient care and safety through innovative technologies. Our telehealth services use advanced AI technology and telehealth solutions to support you and your care team during your hospital stay. These services aim to enhance your safety, improve outcomes, and ensure comprehensive monitoring while respecting your privacy.

As part of your hospital care team, specialty caregivers and physicians provide monitoring, education, and consultative services via telehealth during your hospital stay. Our telehealth clinicians, including physicians, LCSWs, APPs, and nurses, are available 24/7 for video consultations, ensuring continuous support and expertise. They work directly with unit caregivers and physicians to enhance patient care within Intermountain facilities. Telehealth and other state-of-the-art technologies are central to our effort to provide patients with the care they need, no matter where they are.

Telehealth nurses

Telehealth nurses support your bedside clinical team. They are based at our telehealth center and connect to your room via video and audio.

A telehealth nurse is an experienced, specialty-trained nurse who assists your on-site clinical team via a live video connection.
Telehealth nurses monitor your room through a live video connection. If there is a clinical concern, they can alert your bedside team and communicate directly with you. They also help document your care, increase your safety, and improve health outcomes.

Your privacy is crucial at Intermountain Health. We ensure that:

  • Only telehealth nurses have access to your live video stream.
  • The video stream is not constantly monitored and is never recorded.
  • The video stream does not include audio until it is enabled. If alerted to a potential risk, your telehealth nurse can check in via video or audio.
You will hear an audible chime before the telehealth nurse enters your room virtually. After the chime, the nurse can see, hear, and talk with you via video or audio-only connection.
The video feed can be disabled if it is clinically safe. If you request it, your clinical team will assess the safety before turning it off.

Patient safety monitoring

Patient safety monitoring (PSM) is used in every Intermountain hospital. PSM techs support your clinical team by monitoring for falls or other unsafe behaviors.

A PSM tech is an experienced, trained technician who monitors video feeds from multiple patient rooms.
A PSM tech has live video access to your room and monitors for unsafe behaviors like falls or pulling on medical lines. They document care, enhance your safety, and improve your health outcomes.

Your privacy is crucial at Intermountain Health. We ensure that:

  • Only Intermountain caregivers involved in your patient safety monitoring can access to your live video stream.
  • The video stream is constantly monitored, but never recorded. Your PSM tech can enable “privacy mode” to block the video feed during sensitive procedures.
  • Audio is only enabled when needed for communication with you or staff.
Your hospital nurse will inform you when PSM is activated. The video feed will be monitored until your nurse requests it to be discontinued.
The video feed can be disabled if it is clinically safe. If you request PSM to be turned off, your clinical team will first assess your safety needs and PSM may continue to be used. If PSM is not used, an in-person sitter may be necessary to ensure your safety.