Current Suppliers

Current suppliers

We are thankful for our suppliers for the products and services they provide to our healthcare system. If you are a current supplier, you can learn more below about access to facilities, getting paid, and what we are sourcing.

Doing business with suppliers

When doing business with suppliers, the Supply Chain Organization (SCO) strives for characteristics that we believe make good business relationships including the following:

Commitment to processes that support managing total costs, quality initiatives, and customer service
Development of enhanced business relationships, as appropriate, with suppliers who are practicing performance management and process improvement

What We Ask and Expect from Suppliers

We are a centralized SCO where contracted products, capital, software, and services are purchased for all hospitals and clinics in a systematic way. Therefore we often seek suppliers who can service our entire system. Intermountain policy requires our employees to engage with the SCO before contracting with any new supplier. We ask all suppliers to respect this policy. Intermountain suppliers are required to report any and all suspected compliance violations. Intermountain does not retaliate against any individual who reports suspected compliance violations in good faith. Call the 24-hour Compliance Hotline at 1-800-442-4845. By reducing variation in our supplies, we can cut costs and increase consistency without sacrificing patient outcomes.

Intermountain seeks to standardize in areas where there is unnecessary duplication, uneccessary expense, and waste. This is critically important to affordability for our patients and members, and it is one of the measures of our aspiration to be a model health system.

For Suppliers

Strategic Supplier Program

Intermountain Healthcare actively manages over 8,000 supplier relationships to procure products and services necessary to provide high-quality healthcare at the lowest appropriate cost. We manage our suppliers to create the most efficient and collaborative relationships.
We have segmented our supplier base into the following categories to support all types of supplier relationships.

For current suppliers

FAQ for current suppliers

How to receive payment

How to receive payment for products and services provided

Intermountain Healthcare is committed to paying our suppliers accurately and within contracted payment terms. Our settlement process includes confirming the supplier business authenticity, verifying invoice information, and ensuring internal approval processes are complete prior to payment. To ensure your invoices are processed timely, please ensure the following information is complete and accurate on each invoice:

Ensure your invoice is identified as an “Invoice” and not as a “Statement”
Clearly identify the Payee and Payee address
Include a unique invoice number and invoice date
Provide the accurate Purchase Order number
Ensure the Invoice items, services, item quantities, and prices match the contracted Purchase Order
Please exclude Sales Tax from your Invoices. Intermountain Healthcare is Sales Tax exempt, and invoices that include Sales Tax will be paid short of the tax. Intermountain’s Utah Sales Tax exemption number is 11990296-013-STC. Please contact the Accounts Payable team if you need additional Sales Tax exemption information.
Do NOT send invoice to customer. Send according to instructions in the section, "How to submit an invoice".

Where is my payment?

Our suppliers can review invoice status and payments through our Self-Service supplier portal. For portal access, please contact the Accounts Payable team at (801) 442-2500 or Accounts.Payable@imail.org. You can also contact our team directly for payment status.

How to submit an invoice

Electronic Data Interchange (EDI). This is our preferred method for receiving invoices. This is an industry standard electronic invoice (810 format) for Intermountain to receive invoices accurately and efficiently. Computer-to-computer communication reduces errors and decreases the invoice processing time. Please contact our Accounts Payable Team to enroll.
P.O. Box/Mailing. Do NOT mail invoice to the customer. Mail invoices to the following address:

Intermountain Facility Name

Attn: Accounts Payable

P.O. Box 30184

Salt Lake City, UT 84130-0184
Email/Scan. Follow these steps:
Send invoices to intermountainap@metasource.com
Assure the file is in PDF format
One invoice per file
Do NOT send the invoice to the customer
Clearly mark the PO number on the file or payment will be delayed or declined

How to become a supplier

Suppliers conducting business with Intermountain Healthcare are required to register, complete an orientation, and watch the informative videos to the right.

Suppliers must log onto symplr in order to:

Create an account.
Fax and/or upload Intermountain-required compliance documents.
View orientation training and complete required questions.
Review visitation and selling privileges.
Prior to each facility visit, representatives must:
- Have an appointment.
- Check in via symplr to obtain an appropriate access badge.

A symplr annual credentialing subscription fee may apply to suppler representatives participating in patient care. For questions and help, go to symplr's website or call (866) 373-9725.

Facility Access Registration

All non-Intermountain workers/suppliers conducting business at Intermountain Healthcare facilities are required to self-register and complete a supplier credentialing process. The Intermountain Manager ensures these steps are taken by the workers.

If the worker participates in direct patient care:

Complete the registration form
Select your access level ("All Access" or "Administrative Access" recommended)
Choose your plan ("Standard" recommended)
Complete "Login" Information
Complete "Account Information" fields

If the worker does not participate in direct patient care:

Go to the General Credential Registration link
Follow the prompts to complete registration
Guidance documents can be found here.
Photo ID and COVID-19 vaccination verification documents are needed to complete registration
Go to "Credentials and Policies" tab.
Enter COVID-19 vaccination dates and manufacturer
Add a photo
Complete all other tasks found in "Credentials & Policies" tab

Need help with registration? Call (866) 373-9725.