A mother pushing her daughter in a wheelchair was growing increasingly frustrated while waiting in a long line at the café at the Eccles building because her daughter kept grabbing items off the displays. Jeremy Reynolds, Ultrasound Technologist, asked her if he should hold her place.
She told him she just needed to pay for a drink but was having a hard time in the line. Jeremy offered to pay for her drink so she could get out of line.
“What impressed me most about Jeremy was the calm and quiet manner he interacted with the mom,” said Cheryl Gerdy, Clinical Operations Director - Oncology, who nominated Jeremy for Extraordinary Experiences recognition. “He did not call undue attention to her and also did not call any attention to himself. He just quietly did what was right and kind.”
Thank you, Cheryl, for noticing Jeremy’s extraordinary act of kindness and taking time to nominate him for the Extraordinary Experiences campaign! You and Jeremy will both receive prizes!
Other winners this round include:
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Spencer Anderson, Social Work Care Manager, nominated by Laraine Moon, Social Worker
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Cecily Roberts, RN Coordinator I-BLS/PALS-Pediatrics Neuroscience-Trauma, nominated by Nicole Martinez, RN Coordinator I-BLS/PALS-Pediatrics Neuroscience-Trauma
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Rachel Jackson, Pharmacist-Clinical Advanced, nominated by Jared Cash, Pharmacy Director III
All of these honorees, and the alert caregivers who nominated them, have prizes on their way!
Keep those nominations coming in! Every caregiver, from every department, can nominate any Primary Children’s caregiver, inside or outside your team, who exemplifies Effective Handoffs, Commit to Sit, and 10-5 principles, or just gives a bit of extra effort to create extraordinary experiences for our patients and fellow caregivers. The process is simple and takes less than two minutes. And there is no limit to nominations! Nominate often to recognize all the extraordinary caregivers that surround you (and get more chances to win prizes for both of you).
Just visit intermountain.info/2023extraordinary or scan the QR code below and share what inspired you.
Contributors
Liza Kotar, MS
Experience of Care Consultant, Office of Patient Experience
Children’s Health Care Continuum, Canyons Region
Ryan Christensen, MHA
Operations Officer
Primary Children’s Hospital
Scot Sweet, MBA
Clinical Operations Senior Manager
Primary Children’s Hospital
Karee Nicholson, RN, MSN, CENP
Medical/Surgical Director
Primary Children’s Hospital