A communication lapse from the ordering provider's office could have prevented a patient from out of state from receiving care they needed during their stay Primary Children’s Hospital, if it weren’t for Suzie Daufenbach, OR Data Coordinator at Surgical Services.
Suzie tirelessly made calls, ensured proper order entries, and ultimately secured an additional procedure for the child. Suzie's unwavering dedication relieved the family of the burden of another trip, spared the child from unnecessary risks associated with additional anesthesia, and resulted in cost savings for both the patient’s family and the hospital.
“To be clear, this effort was above and beyond what is expected of a surgery scheduler,” said Melissa Betts, RN-Shared Leader-BLS/ACLS/PALS – Operating Rooms, who nominated Suzie for Extraordinary Experiences recognition. “This patient's mother was in tears pre-operative because of the challenges her child poses when needing medical care. Suzie made a difference more than she realizes.”
Thank you, Melissa, for recognizing Suzie’s extraordinary efforts. Both of you will receive prizes!
Other winners this round include:
- Cinthia Belden, RN - Wound-Ostomy and Amber Broderick, RN-BLS/PALS - Pediatrics Immuno Compromised, nominated by Katie Newton, APP Director-Pediatric Oncology, Oncology Administration
- Megan Goodwin, Administrative Coordinator-Senior, Hospital Care Management, nominated by Lisa Aramaki, Care Management Manager-Pediatrics - Hospital Care Management
- Tehlma Salazar, Nutrition Care Associate, nominated by Brady Silva, Business Operations Coordinator, Administrative Nurses
All of these honorees, and the alert caregivers who nominated them, have prizes on their way!
Keep those nominations coming in! Every caregiver, from every department, can nominate any Primary Children’s caregiver, inside or outside your team, who exemplifies Effective Handoffs, Commit to Sit, and 10-5 principles, or just gives a bit of extra effort to create extraordinary experiences for our patients and fellow caregivers. The process is simple and takes less than two minutes. And there is no limit to nominations! Nominate often to recognize all the extraordinary caregivers that surround you (and get more chances to win prizes for both of you). Just visit intermountain.info/2023extraordinary or scan the QR code below and share what inspired you.
Contributors
Liza Kotar, MS
Experience of Care Consultant, Office of Patient Experience
Children’s Health Care Continuum, Canyons Region
Ryan Christensen, MHA
Operations Officer
Primary Children’s Hospital
Scot Sweet, MBA
Clinical Operations Senior Manager
Primary Children’s Hospital
Karee Nicholson, RN, MSN, CENP
Medical/Surgical Director
Primary Children’s Hospital