Feedback from patients and families has been overwhelmingly positive, with many expressing appreciation to caregivers for recognizing occasions of importance to them.
Valuable feedback from patients, families and allies has also helped the team refine their approach over time. For example, after receiving feedback that the symbols and language used on their first Autism Acceptance Month display were outdated, the team shifted from the puzzle piece to the infinity symbol and from the term awareness to acceptance.
Unfortunately, a small subset of observers has reacted negatively. After some inappropriate comments, the team added a gentle reminder to some displays: “This display is one of many in a series celebrating people and cultures from around the world. Please be respectful. Please be kind.”
In spite of this vocal minority, the overall response from most patients, families and caregivers has been so enthusiastic that commemorating cultural observances is rapidly becoming a cherished tradition.
Frequently Asked Questions
How do you decide which occasions to commemorate?
We target celebrations that help us celebrate our diverse patient families and those that are particularly relevant to a pediatric setting. We prefer month-long commemorations, to allow more time for a thoughtful observance, but we occasionally commemorate shorter observance days when they are particularly meaningful to our patients.
Why do so many of these observances commemorate minority cultures?
The observances of majority cultures are already well-represented in our hospitals and throughout the local community. We use this initiative to focus on those who may feel left out. Our goal is to help everyone feel safe and welcome at our hospital. We want all our patients to know we embrace their identity and support them wholly as they are, regardless of their background.
Where are the religious symbols associated with this holiday or commemoration?
Religious observances are led by our chaplains in the Meditation Rooms in Lehi and Salt Lake and the Chaplain’s Corner on the 3rd floor lobby of the Salt Lake campus. Our hallway displays focus on cultural celebrations, not religious observances. Visit the Meditation Room or contact our chaplains to request resources to observe the religious aspects of this holiday or commemoration.
I have suggestions about an observance we should commemorate or a way to represent my minority culture more inclusively. Who should I contact?
You can email Family Support Services at FSS@imail.org, or scan the QR code displayed on a commemoration table to fill out a feedback form.
Contributors
Spencer Hardy, MA, MT-BC
Administrative Director, Family Support Services
Intermountain Health, Canyons Region
April Young-Bennett, MPA
Manager, Marketing & Communications
Intermountain Children’s Health
Primary Children’s Hospital