July’s Intermountain Monthly Performance Dashboard is now available. The monthly dashboard is a tool to see Intermountain’s progress toward attaining our 11 Board-reported Key Performance Indicators (KPIs) for 2021. All leaders are asked to review the dashboard to prepare for team discussions. A link to the dashboard will be shared with caregivers in the Caregiver Brief on Tuesday, August 31.
- Please review the dashboard with your teams.
- Use resources on the Caregiver Incentive Plan website—available in English and Spanish—to help your team understand targets, scoring, and how their work is aligned to our overall performance.
- Post the dashboard on your performance/huddle board.
Our overall system attainment as of July 31 is 88%. Unfortunately, our overall KPI performance continues to trend downward; it’s lower than June 2021’s score and lower than July 2020’s score too.
As a reminder, Intermountain’s caregiver incentive plan is based on the overall attainment of achieving the KPIs approved by the Intermountain Board of Trustees. We each play an important role in Intermountain’s success, and what you do every day matters. The caregiver incentive plan encourages caregivers to take ownership of driving team and department success and rewards them monetarily for accountability and ownership to drive improvement and performance in key priorities for the organization.
Your role as a leader is very influential in helping your team understand the caregiver incentive program and how caregivers can take action to impact our system goals. We recognize the current COVID-19 surge, staffing concerns, and other stressors our teams are facing right now. Please meet with your team to discuss how we can continue to contribute to the success of the organization and deliver on our mission to serve our communities.
Here are the KPIs you and your team can begin to influence now:
- Make patient safety and satisfaction a priority. The patient safety KPI has moved to below entry. Continue to actively listen to our patients. Are you providing the care they need? Review patient comments in your huddles and celebrate the good and talk about the bad. Ask clarifying questions when you’re unsure about a situation. Speak up for patients and use ARCC to escalate concerns for safety and experience.
- Workplace violence and injuries are on the rise. We continue to see improvement in caregiver safety initiatives on slips, trips, and falls and sharps injuries, but workplace violence incidents and injuries are still on the rise. This impacts the caregiver safety KPI.
- “We often hear that workplace violence is just part of a healthcare worker’s job because we’re here to take care of people, no matter what,” says Sue Robel, senior vice president, clinical operations and chief nursing officer. “This is not the case. Your safety and well-being at work is the number one priority. You should never tolerate verbal or physical abuse from a patient, visitor, or colleague. Stay alert as you interact with others, and step back if you’re in an escalating situation. Please ask for help.”
- Review the Recognize and Respond guidelines and Code Green procedures in a huddle. Encourage caregivers to review the Preventing Violence webpage. Make it very clear to caregivers that they do not have to tolerate abuse of any kind.
- Caregiver engagement matters as much as the patient experience. More engaged caregivers lead to improved patient care and outcomes. Our caregiver experience KPI slipped below entry as the latest pulse survey showed themes of concerns with staffing, pay, and the ability to get time off. This means caregivers are feeling personal impact because of the COVID-19 pandemic and nationwide staffing shortages. Please share information about the $100 thank you payment, the increase to minimum wage, and ongoing solutions for staffing—including the $1,500 referral bonus.
- You’re always a representative of Intermountain. Champion Intermountain as a preferred medical network to help increase membership.
Questions about the caregiver incentive plan? Talk with your HR business partner or contact Ask HR: 801-442-7547 or askhr@imail.org.
RESOURCES
Download the July dashboard – en español | Caregiver Incentive Plan Website | Caregiver Incentive Plan Payment Chart | Questions and Answers | Definitions | 2021 System KPIs | Get to Know Our 2021 KPIs | Watch the Performance Dashboard video