Patients at Layton Family Medicine, Memorial Internal Medicine and West Valley Family Medicine can now try out Intermountain’s new digital experience as part of the Digital Front Door pilot program.
The Digital Front Door* is a new integrated digital experience that empowers people to take an active role in managing their health. It consists of personalized mobile and web platforms that seamlessly guide consumers — including patients, SelectHealth members, members of the community, etc. — through their health journey with Intermountain and SelectHealth. The Digital Front Door experience is meant to complement the in-person interactions people have with our caregivers.
Why do this now? “The experience we provide ahead of, during and beyond clinical care is where we need to step up and differentiate ourselves,” says Kevan Mabbutt, Intermountain’s senior vice president and chief consumer officer. “We need to provide a more seamless, convenient, transparent and empowered experience than we do today. Transforming our digital experience will get us one step closer to this goal.”
Kevan adds, “The Digital Front Door experience will help us deliver on our mission in new ways and better meet the expectations of those we serve. Intermountain and SelectHealth caregivers will also benefit from more engaged and informed patients and members, as well as streamlined communication and processes. Overall, this new experience enables us to be good stewards of our resources as we guide people to the most appropriate, high quality and affordable care.”
Here’s what you need to know about the Digital Front Door pilot program:
- The three Digital Front Door pilot clinic locations are Layton Family Medicine, Memorial Internal Medicine and West Valley FamilyMedicine
- The pilot will run now through spring 2020, with new features being released on a rolling basis
- Examples of features that will be available during the pilot include: Online appointment booking with providers at the pilot clinic locations, symptom checker, get care now options (including access to Connect Care), provider messaging, care record view, bill payment, and payment plan assistance
- Pilot participants will use the mobile and web platforms to manage their health and care at the pilot clinic locations and share their feedback with Intermountain so the experience can be continually improved
- Approximately 3,000 people will participate in the pilot
- SelectHealth will also test the provider search and cost estimator features parallel to the pilot
The Digital Front Door pilot will only impact the caregivers and patients at the three pilot locations, along with a few support teams. These teams have received training over the last few months.
Can my patients participate in the pilot?
Intermountain patients at the three pilot clinic locations are welcome to participate at this time. Resources on how to participate will be available to them in the clinics. Look out for more information on expanded participation in future editions of this update.
*The term Digital Front Door is a temporary name for this work. An official name will be announced in 2020.