This week, Intermountain commemorates “Experience of Care Week” to recognize all we’re doing to create better experiences for those we serve. We encourage all caregivers to find ways to participate in a meaningful way.
1. Contribute to Dr. Harrison’s blog conversation
We encourage all caregivers to read and contribute to Dr. Harrison’s blog post, where he kicks off the week with the “conversation starter” question: “How do you and your teams create extraordinary experiences for the people we serve?” We look forward to seeing your thoughts.
2. Attend or watch the September 12 Experience of Care Week Lunch and Learn broadcast at 12:00 pm
Dr. Anne Pendo will moderate a special discussion centered around how we can improve experience of care at Intermountain. All caregivers are invited to attend this brown bag event in the Doty Education Center or at a satellite location at their local facilities. Guest panelists include Debbie Dunn, RN - Patient Advocate, Annan Fetzer, RN - Medical Endocrine Nurse Manager, Michael Hancock - Medical Group Regional Ops Officer, Becky Teeples, RN - Medical Telemetry Nurse Manager, and Lisa Sanford - Imaging Services Director.
Viewing locations:
- Alta View – Mt. Olympus Conference Room
- American Fork – Classroom 3
- Bear River – Conference Room
- Cassia – Suite J
- Cedar City – North Field Conference Room
- Central Offices – KBT 17 North Center
- Delta – Classroom
- Dixie – North Tower Combo Conference Room
- Fillmore – Basement Classroom
- Garfield – Administrative Conference Room
- Homecare – 1 North C, D and E
- Heber Valley – TelePresence
- IMED – Doty West Auditorium
- Layton – Davis Darts/Mountain Eagles Combo
- LDS – Classrooms D, E and F
- Logan Regional – Classrooms 5 and 6
- McKay Dee – Auditorium
- Orem – East Classroom
- Park City – Classroom 4
- Primary Children’s – Classroom D&E
- Riverton – Bluffdale Conference Room
- Sanpete – West Conference Room
- Sevier – Education Room
- Utah Valley – Provo Peaks TelePresence
A video link of the broadcast will be distributed following the meeting for those who aren’t able to attend on September 12.
3. Formally recognize your team’s efforts to improve experience of care at our annual ILT poster session
Caregivers and teams who’ve made efforts to improve care and processes are invited to share what they’ve accomplished at the Intermountain Leadership Team Meeting on October 30. Improvements will be presented in the form of a poster session. Go to the entry form here to share your work and progress.
If your team needs help making improvements in Safety, Quality, and Experience of Care, please contact the Office of Patient Experience at officeofpatientexperience@imail.org or speak to your local OPE manager.