Becci Huff, practice manager
“This group had been living together in a youth camp and one of them had tested positive,” says Becci Huff, practice manager at the clinic. “When they arrived, it was five minutes before closing and we suddenly had nine people all with different insurances who’d never been to an Intermountain facility, including four adolescents without their parents.”
Becci says the team of caregivers at Springville Clinic did a great job working together. “It had already been a busy day, with more than 100 tests completed in addition to our normal patient load,” she says. “When this group arrived, our caregivers were determined to get everyone tested before the end of the day.”
The roadblocks included lack of parental consent for the adolescents. “We tried everything, including calling the parents and contacting HR at the youth organization, but it was after 5 p.m. and no one answered,” says Becci.
Finally, after a lot of troubleshooting, Becci says they learned the adolescents had paper consents for medical treatment and temporary guardianship signed by their parents — but those forms were in the van.
She says, “Normally, we wouldn’t take physical forms from patients seeking tests, but we decided to obtain the paperwork while in full PPE and have it dropped into a biohazard bag. From there we put it into a clear plastic bag to scan it for our records. Once that happened, everyone in the van could be swabbed.
“What impressed me the most is our testing staff were from different departments and facilities and they worked as one team, without a single person leaving until the job was done,” says Becci. “This was an extraordinary group who stayed late and wouldn’t give up.”
Becci says the following caregivers helped and deserve thanks: Taylor Johnson, physician assistant at Utah Valley Clinic InstaCare, Sammy Hatfield, medical assistant from Payson Clinic, Tina Le, medical assistant from Utah Valley Clinic InstaCare, Valorie Peterson, medical assistant from Springville Clinic, Samantha Whitehead, RN, from Springville Clinic, Paige Thomas, patient service rep from Utah Valley Hospital, David Stevens, patient service rep from Utah Valley Hospital, and Paul Bates, security officer from Utah Valley.