Krista Reid says she saw a need and jumped in to help - 654 times.
Krista does patient scheduling and takes care of prior authorizations at the Intermountain Heart Institute Heart Rhythm Specialists in Murray. Because her institute shares a common calendaring system for patients, she could see online that Southwest Cardiology in St. George could use some help.
Due to changes in clinic processes, COVID cancellations and rescheduling, an increased number of phone calls and less staff to answer those calls, and variations to the provider’s schedules, Southwest Cardiology ended up with a backlog of patients needing to be contacted for scheduling appointments.
Krista could see the backlog, so she went to work helping the clinic out by doing things like creating patient reminders, mailing out letters, and even calling some patients. It took her almost four days but she updated each backlogged entry in the system — 654 of them — so the clinic would be back on track.
“It was a great surprise to have Krista help a team that she’s never met before,” says Micah Boulton, practice manager for Southwest Cardiology. “Krista was willing to use her skills to assist our clinic get caught up on all of the backlog and give our team relief during this stressful time. We really are a part of a great Intermountain team and have each other’s backs. We’d love to meet and thank Krista if she ever comes to St. George.”
Krista says she was glad she could jump in to help without neglecting her regular duties.
“If I needed help, I’d hope that somebody would help me out,” she says. “And I did this, not just for my fellow caregivers but for their patients. I care about our patients, whether they’re to be seen in my office or they need help somewhere else.”