Intermountain encourages frontline managers and caregivers to help hospitalized patients stay connected with their families and friends to stay connected with patients who are hospitalized, which is more difficult with visitor restrictions in place. To help when patients can’t use their personal mobile device to connect with loved ones, Intermountain has iPads available in hospital departments that include the Amwell Now app. Frontline managers should know how to use the app, where to get the tools their team needs, and work with their staff to ensure patients have access to these resources.
Amwell Now provides fast and easy video visits on a HIPAA compliant, clinically tailored platform. Caregivers can deploy Amwell Now with only a few clicks, invite patient loved ones by text or email, and launch an instant video connection. This document explains how to use an iPad and Amwell Now to help patients and caregivers communicate with family members who aren’t physically present in an Intermountain facility.
This Clinical Guideline document provides guidance on how you can help patients stay connected with loved ones while temporary visitor restrictions are in place. The guideline follows the patient’s journey through intake, daily care and rounding, transfer, and discharge. In each section, you can read about the steps necessary to help patients and loved ones stay connected. This guideline also describes how to properly disclose PHI to protect patient privacy.
The Supporting Your Loved One document (available in English and Spanish) describes how to help patients choose a care support person, what information to share with them, and how they can contact us. You can also learn how to use Amwell Now. Remember, whenever you share patient information, please verify the patient privacy code with their spokesperson.
Patient scripting, tip sheets for documentation, and all other resources are available on the Patient and Family Communications website.
For additional resource needs, such as iPad cases, mounts, rolling stands, and speakers, please work with your local administrative team and Client Field Services support.