When not enough people booked appointments at the COVID-19 vaccine clinic at Park City Hospital one day recently, the decision was made to cancel the clinic and reschedule all the patients for a different day. But one patient had already arranged for medical transportation to the hospital and it would be difficult for him to reschedule. Rather than ask the patient to wait, Lauren Allen, project manager for Intermountain’s vaccine distribution, and Kim O’Campo, Continuous Improvement manager for Park City and Heber Valley hospitals, collaborated to ensure this patient receive his vaccine as scheduled.
Kim O'Campo
Lauren worked with the vaccine team at TOSH to prepare the vaccine dose, and Kim O’Campo made the nearly two-hour round trip to Murray to pick up the vaccine and returned to Park City Hospital to meet the patient and administer the vaccine. Kim also coordinated with him to schedule his second dose.
“I dare anyone to find a caregiver who better exemplifies Intermountain’s values than Kim does,” says Wing Province, MD, medical director at Park City Hospital. “I wasn’t surprised when I heard she made a two-hour round trip to pick up a one vaccine dose for one patient. That act alone exemplifies every single Intermountain value: integrity (keeping our word that we’d vaccinate this patient), trust (by keeping that commitment), excellence (this was five-star service), accountability (internally motivated to deliver on our promise), mutual respect and equity (showing love to anyone who trusts us with their care). Extraordinary care starts with focusing on ‘the one,’ and that’s exactly what Kim did.”
“It was really no big deal,” Kim says. “When it comes to patients, we drop everything to ensure they get the care they need. And I was just the courier—Lauren was the real brains behind coordinating the plan.”
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