TheIntermountain Monthly Performance Dashboard for September is now available and illustrates an overall achievement score of 113% on Intermountain’s 11 Board-reported key performance indicators (KPIs). The overall system KPI percentage attained at the end of the year will determine how much you receive in your caregiver incentive payment in spring 2022. If the caregiver incentive was paid out today, based on current system performance at 113%, full-time caregivers, who average more than 30 hours per week, would receive a $508.50 incentive, while part-time caregivers, who average less than 30 hours per week, would receive a $254.25 incentive.
“This is another significant increase in our attainment score,” says Rob Allen, senior vice president and chief operating officer. “We continue to move in the right direction, thanks to every caregiver. Our score of 113% for September is a 10% increase in system performance over last month and a 13% improvement over last year’s system performance at this time. This shows that each effort made, big or small, can make a difference for our patients, fellow caregivers, and the organization.”
There’s still time for more improvement and alarger incentive payment. Meet with your team to celebrate the great efforts made thus far and discuss things you can do to impact KPI achievement. For example:
- Make efforts to improve the patient experience each day. Patient experience opportunities are a leading priority for the organization. Listening to patient’s needs are critical. Please speak up and escalate experience concerns. Recognize and appreciate colleagues who demonstrate compassionate connections and service to others.
- Celebrate “good catches” for patient safety. The patient safety KPI performance has reached our entry goal, which means we haven’t met our target goal yet. Common causes for safety failures include caregiver fatigue, distraction, and communication breakdowns. A “good catch” is when you notice and prevent a safety risk before it reaches a patient, caregiver, or visitor. When we recognize and learn from our “good catches” we can get upstream of process failures and provide a safe environment in which to work and a safe environment for our patients to heal.
- Caregiver injuries have decreased, but injuries often increase in the winter months. Remember to practice basic safety principles with snow and rain, including wearing safe shoes, walking on cleared paths, and watching for slippery areas—like icy or wet entries.
Remember, there will be no thank-you payment for caregivers this month. The 2021 caregiver incentive plan payment will be paid out to eligible caregivers in spring 2022, after performance review and approval from the Intermountain Board of Trustees.
Questions about the caregiver incentive plan? Talk to your supervisor or contact Ask HR at 801-442-7547 or askhr@imail.org.