As we await the final overall achievement key performance indicators (KPIs) score for Intermountain’s 2021 caregiver incentive plan, it’s time to start working on our 2022 KPIs. Intermountain’s Board of Trustees approved nine KPIs for the organization this year and our progress toward achieving the KPIs will influence how much of an incentive payment you’ll receive in spring 2023.
You can review the system’s 2022 KPIs here. A key performance indicator (KPI) is the measurement of Intermountain’s progress on the goals set for each of our eight Fundamentals of Extraordinary Care. Here’s a summary of the KPIs:
- Safety: Reduce Intermountain caregiver injuries
- Quality: Impact performance of quality of patient outcomes
- Experience: Improve Likelihood to Recommend (LTR)
- Equity: Adopt best practices to advance health equity for caregivers, patients, and members
- Access: Improve ease of scheduling Medical Group appointments.
- Stewardship: Financial stewardship and improving financial performance
- Engaged Caregivers: Increase caregiver team engagement
- Growth: Achieve smart growth
You don’t have to do extra work to help achieve system KPIs to earn the caregiver incentive payment. The work you do every day to achieve team and department goals influences Intermountain’s overall KPIs. You’re not expected to focus on KPIs that don’t align to your work. All caregivers share accountability for performance and are rewarded in return.
“The caregiver incentive plan was developed to help everyone in our organization be aware of our goals, work together toward them, and reward efforts when we’re successful,” says Heather Brace, chief people officer. “2021 was the first year for the plan, and your collective efforts to work and achieve what’s most important to the organization made it incredibly successful. I’m looking forward to seeing what we can accomplish for our 2022 goals by continuing to connect system goals to individual goals and working as one.”
Here are some reminders about the caregiver incentive plan:
- All eligible caregivers in non-leadership roles are automatically a part of the caregiver incentive plan.
- The percentage attainment for all KPIs is calculated into one overall total at the end of the calendar year and approved by the Intermountain Board of Trustees. Once approved, the incentive will be paid in the spring for the prior year. For example, payout for 2021 efforts will be paid in spring 2022.
- The amount of incentive payment you receive is determined by average hours worked per week (30 hours or more or less than 30 hours) and the approved overall percentage achieved.
- To be eligible for the incentive payment, you must be hired before October 1 of a calendar year; work at least 100 hours by year-end; and be currently employed on the date of the payout
You can track Intermountain’s overall progress toward KPI attainment using the KPI Performance Dashboard, which will be updated monthly and shared in the Caregiver Brief. Your leader will also receive monthly updates to share with your team and post on your huddle board.
Visit the Caregiver Incentive Plan website to learn more. If you have additional questions about the caregiver incentive plan, please talk to your leader or contact Ask HR at 801-442-7547 or askhr@imail.org.
Resources:
Caregiver Incentive Plan website | Questions and Answers | Reading and Understanding the KPI Dashboard | Incentive Plan Definitions | Your Role in the Caregiver Incentive Plan | Caregiver Incentive Plan Payment Amounts | 2022 System Board-reported KPIs | Get to Know Our 2022 KPIs