You’re invited to share your voice by participating in this year’s Caregiver Experience Survey. The survey, administered by Press Ganey, will run Thursday, September 1, through Thursday, September 22. It measures caregiver engagement, team experience, culture of safety, caregiver well-being, and—for RNs—nurse excellence. This will be the first survey that captures the voices of caregivers across the enterprise, in the Canyons, Desert, and Peaks regions. You’ll receive an email from Press Ganey on September 1 with a unique link to the survey.
“On behalf of the Executive Leadership Team, I’d like to express our appreciation for your commitment and effort to improve engagement and caregiver experience,” says Heather Brace, chief people officer. “We’re now a team of more than 59,000 people with diverse backgrounds and unique experiences. Caregiver voices are critical to advance our mission, create a thriving workplace, and drive excellence in patient experience and outcomes. These voices are even more important as we continue our integration efforts and create a new chapter in Intermountain Healthcare history.”
Fast facts about the 2022 Caregiver Experience Survey:
- It’ll take 15-20 minutes to complete.
- All caregivers, physicians, and advanced practice providers (APPs) in the Peaks, Desert, and Canyons Regions hired or licensed by July 1, 2022 will receive an email link to participate in the Caregiver Experience Survey.
- Affiliated physicians and APPs in the Peaks Region are not in scope for this survey.
- The survey will be offered in both English and Spanish.
- Survey results are confidential—no personal identifiers are included in the results.
The Caregiver Experience Survey is one of the methods Intermountain uses to gather caregiver feedback. It provides an opportunity for you to reflect on improvements your team has made over the past year, including progress made on improving caregiver experience. It also helps us identify areas of areas of opportunity for the next year.
“We recognize that we’re only four months into our integration work, so some teams haven’t undergone reorganization and others may have already experienced a lot of change,” says Heather. “Key terms are built into the survey to help explain or clarify who the question refers to. The name of your leader as of July 14, 2022, will also appear in the survey.”
Your leader will share results of the survey with you in October. Based on the results, you and your team will work with your leader to create an action plan on items you want to see changed or improved.
If you have questions about the Caregiver Experience Survey, review these FAQs or talk to your leader. You can contact Ask HR with additional questions at 801-442-7547 or askhr@imail.org.
Here are some things leaders have worked on or implemented this year based on feedback from last year’s survey and ongoing pulse surveys:
- Delayed the PTO maximum balance reduction to 2023.*
- Continued to support caregivers through the COVID-19 pandemic with COVID-19 pay.*
- Paid out the first caregiver incentive plan payment, which was $163 more than what caregivers received with the former thank you pay structure.*
- Applied a 6% annual pay increase to all caregivers.*
- Raised the minimum wage to $16 an hour.*
- Completed off-cycle increases for Clinical Shared Services, surgical techs, and LPNs.*
- Increased access to the Employee Assistance Program by embedding counselors in five of our trauma hospitals and offering new programs like CARE Sessions and mindfulness trainings across the organization.*
- Increased the amount caregivers can earn through LiVe Well to $300.*
- Partnered with Goldenwest Credit Union to provide caregivers who are first-time homebuyers with $8,000 down-payment assistance grants. 44 applicants who met the criteria were randomly selected.*
- Expanded access to the Caregiver Assistance Fund and Intermountain Food Box program.*
- Increased shift differentials by 5% for evenings, weekends, and nights.*
- Paid out $144 million in premium pay to caregivers to keep our units and clinics staffed.*
- Added benefits including increased fertility treatment coverage, increased parental leave, and adjusted domestic partner premiums for our LGBTQ+ caregivers.*
- Focused more on leader development with new courses.*
- Launched the PEAK Program and expanded the benefit to dependents of caregivers.*
- Enhanced our tuition reimbursement program to $5,250 a year.*
- Created new career pathways for medical assistants and patient care technicians (PCTs).*
- Continued to expand the Peer Support program to caregivers across the organization.**
*Applies to Canyons and Desert Regions only
**Applies to Canyons, Desert, and Peaks Regions