Your Visit Will Be Different

At Primary Children's, we understand that our patients still need access to care. That's why we've put in measures at our facilities to safely care for your child in these difficult times. Here's how we're keeping your child safe:

  • Updated visitation policies 
  • Personal protective equipment for all 
  • Separating sick and well patients
  • Additional work to disinfect all areas 
  • Video visits with select providers and clinics

Guests & Family Visitors

UPDATED: 10/2/2020

Primary Children's Visitor Guidelines

The ongoing safety of patients, caregivers, and our communities remains our top priority. One way that Intermountain Healthcare is reducing the risk of exposure to COVID-19 is by implementing visitor guidelines at our facilities. These guidelines were developed after extensive consultation with infectious disease experts, and are continuously assessed with safety and our patient's best interests in mind. These visitor guidelines apply to people who are not Intermountain caregivers, business partners, affiliated providers, or patients/individuals seeking care or services for themselves.

To enter an Intermountain Primary Children’s facility, visitors must:

  • Be in good health. We don’t allow visitors with signs of illness, those who have active COVID-19, or those with a pending COVID-19 test result.
  • Complete a screening at the front entrance of the facility. This includes a short series of questions about symptoms performed by greeters at all facility entrances. (Note: This “screening” does not mean visitors must get a COVID-19 test. However, if visitors are experiencing symptoms, we ask that they refrain from visiting and recommend they reach out to their healthcare provider for advice.)
  • Wash their hands or use alcohol sanitizer before entering and after leaving our facilities and rooms to prevent the spread of viruses on high-touch areas.
  • Maintain social distance from others while in the facility. This includes staying six feet away from other guests and avoiding gathering in waiting rooms, lobbies, or entrances.  
  • Wear appropriate protective equipment. All visitors must wear a face covering and are encouraged to bring their own cloth face coverings or masks. In some circumstances, masks and other protective equipment will be provided.

Intermountain Primary Children’s Hospital and Emergency Room

For visitors of patients who ARE NOT COVID-19 POSITIVE (or are not suspected to be positive):

  • Patients younger than 18 may have a maximum of two designated visitors at a time, with a maximum of one designated visitor at a time if treatment is occurring in an intensive care area.
  • Patients who are 18 or older may have a maximum of two designated visitors throughout their stay, with a maximum of one visitor at a time. 
  • As determined by the care team, a maximum of four designated visitors will be allowed for clinical conferences or care planning discussions, with a total of two at the bedside at a time.
  • Visitors who have cognitive or physical needs and require support to safely arrive at their destination may be allowed help from one companion to enter the facility. Please speak with the front desk upon arrival about specific circumstances.
  • Chaplaincy, clergy, and other religious representatives may be allowed depending on the circumstances. Please speak with your care team about your circumstance should you desire a visit from Intermountain chaplains or outside clergy or religious representatives.

For visitors of patients that ARE COVID-19 POSITIVE (or are suspected to be positive), no visitors will be allowed, except in the following circumstances:

  • Patients who are younger than 18 may have a maximum of two designated visitors throughout their stay, with a maximum of one designated visitor at a time.
  • Patients who need an adult to keep them safe may have a maximum of one healthy designated visitor throughout their stay.
  • For patients at end of life, up to four total designated visitors will be allowed while in the hospital, two at a time in the patient room. These visitors must be older than 12 and must wear specific protective equipment.
  • As determined by the care team, a maximum of four designated visitors will be allowed for clinical conferences or care planning discussions, with a total of two at the bedside at a time.
  • Chaplaincy, clergy, and other religious representatives may be allowed depending on the circumstances. Please speak with your care team about your circumstance should you desire a visit from Intermountain chaplains or outside clergy or religious representatives.

A “designated visitor” may not switch with other individuals through the course of a hospital stay. For example, if a patient younger than 18 designated their mother and father as visitors, the father may not switch with a grandparent. Any exceptions to these hospital and emergency room guidelines will require approval through the hospital and medical leadership.
 
Although there are limitations on the number and type of visitors to our hospitals and emergency rooms, we understand that communicating with loved ones and friends is still an important part of a patient’s healing. We continue to encourage hospital patients to communicate electronically or by phone with loved ones and friends. Video chat, voice, and texting options are digital alternatives and help patients and loved ones feel connected. Should patients desire to visit others virtually and lack a device (e.g. smartphone or tablet), please let the patient care team know so we may help you with devices and technical support.

Intermountain Primary Children’s clinics

All patients may have a maximum of one person accompany them to an appointment.

Thank you

We appreciate your help in protecting our community from the transmission of COVID-19. We all hold an important public health responsibility in supporting the rules and recommendations set forth by the CDC, local health departments and healthcare organizations which include visitor guidelines in healthcare facilities.  Moving forward, we will continue to monitor the risk of COVID-19 closely and will adjust our visitor guidelines as appropriate to keep our patients, visitors and caregivers safe. If you have a question about our visitation guidelines, please contact us.

Primary Children's Restrictions and Closures

In an effort to keep our patients, families, and caregivers safe and limit the spread of COVID-19, we have closed or limited services for the following areas of the hospital until further notice: 

Thank you for your understanding - please contact the Hospital Operator at (801) 662-1000 with additional questions about hospital restrictions. 

COVID-19 Information and Resources

We are continually monitoring this situation and working closely with our partners at Intermountain Healthcare and the University of Utah. As we continue to respond to the quickly evolving COVID-19 situation, we're looking at everything we do through the lens of keeping our caregivers, patients and members, and communities as healthy and safe as possible.

If you need information and resources about COVID-19, please visit Intermountain Healthcare's COVID-19 website or call the COVID-19 Hotline at (844) 442-5224 if you have urgent questions or concerns.  

 

Donations & COVID-19

Due to the ongoing COVID-19 pandemic, we have temporarily changed our donation guidelines, restricted items, and areas of urgent need. Learn more about how you can help join our fight against COVID-19 through your support and donations: