Your Visit Will Be Different

At Primary Children's, we understand that our patients still need access to care. That's why we've put in measures at our facilities to safely care for your child in these difficult times. Here's how we're keeping your child safe:
  • Updated visitation guidelines 
  • Personal protective equipment for all 
  • Additional work to disinfect all areas 
  • Video visits with select providers and clinics
  • For your safety and the safety of others, Intermountain requires everyone to mask in all facilities. Regardless of mask mandates, or a person’s vaccine or COVID-19 recovery status, everyone still needs to wear a mask in Intermountain facilities. 

Guests & Family Visitors

UPDATED: 8/13/2021

Primary Children's Visitor Guidelines

What You Must Do to Enter an Intermountain Facility

  • Be 12 or older. Minors under the age of 12 may not visit hospitals or emergency departments (except to seek care for themselves or under certain exceptions outlined below).
  • Be in good health. We don’t allow visitors with signs of illness, those who have active COVID-19, those that have had anyone in their household that has tested positive or exhibited symptoms, or those with a pending COVID-19 test result.
  • Complete a screening in the facility. This includes a short series of questions about symptoms. if visitors are experiencing symptoms, we ask that they refrain from visiting and recommend they reach out to their healthcare provider for advice and potential COVID testing.)
  • Wash their hands or use alcohol sanitizer before entering and after leaving our facilities and rooms to prevent the spread of viruses on high-touch areas.
  • Maintain social distance from others while in the facility. This includes staying six feet away from other visitors or patients and avoiding gathering in waiting rooms, lobbies, or entrances.
  • Wear a mask at all times. All visitors over the age of two must wear a face covering and are encouraged to bring their own cloth face coverings or masks. In some circumstances, masks and other protective equipment will be provided. Visit our Masking Guidelines page for more information.
  • Visitors are encouraged to support their loved ones and stay in the patient room. Please leave the facility after visitation. We ask that you don’t linger in common spaces. There may be times when you are asked to wait in a waiting room. The care team will inform you.
  • We continue to encourage hospital patients to communicate electronically or by phone with loved ones and friends. We understand that communicating with loved ones and friends is still an important part of a patient’s healing. Video chat, voice, and texting options are digital alternatives and help patients and loved ones feel connected. Should patients desire to visit others virtually and lack a device (e.g. smartphone or tablet), please let the patient care team know so we may help you with devices and technical support.
  • We currently do not allow visitors to the Adult Behavioral Health Units in Intermountain hospitals. Unlike other hospital units, Adult Behavioral Health Units have more open and communal spaces to promote interactions between patients and staff, so this makes supporting in-person visitation during the pandemic more of a challenge. We will escalate and work to accommodate in-person meetings with visitors based on patient care and need and continue to accommodate virtual communication between patients and visitors.

Intermountain Hospitals and Emergency Rooms 

  • Hospital, inpatient surgical, and ED: Two designated visitors per day (24-hour period) allowed in the patient room in most situations, including postpartum care and inpatient surgery.
  • Outpatient (ambulatory, same-day) surgery: One designated visitor to accompany an adult (18+) surgical patient per day; two designated visitors to accompany a pediatric (17 and younger) surgical patient per day.
  • A clergy or spiritual advisor visitor can be appointed in addition to our two-visitors-per-patient guideline.
  • For mothers in labor, a doula is not considered one of the two designated visitors.
  • Some units may have some additional restrictions that will be shared on admission (e.g., Neonatal Intensive Care Unit (NICU) or Pediatric Behavioral Health.
  • The care team will work with patient and family to arrange attendance at clinical conferences or care planning discussions.
  • For patients at end of life, the unit charge nurse will work with family / loved ones to arrange visitation and support needs.
  • The number of visitors at the bedside can be limited by the care team (i.e., nurse, charge nurse, unit manager, nurse supervisor) based on safety for the patient, visitors, and/or caregivers, as well as the care team’s ability to provide patient care.
  • Any exceptions to these hospital and emergency room guidelines will require approval through the hospital and medical leadership at the facility.

Additional guidance for visitors of patients that ARE COVID-19 POSITIVE (or are suspected to be positive):

  • One designated visitor of a COVID positive or suspected adult patient per day; two designated visitors of a COVID positive or suspected pediatric patient per day. Visitors of COVID patients will be asked to wear personal protective equipment provided by the facility. The staff present will assist with how to use it properly to ensure safety.
  • Visitors will be asked to wear personal protective equipment provided by the facility. The staff present will assist with how to use it properly to ensure safety.
  • In Emergency Departments (EDs, also known as Emergency Rooms or ERs) and Intensive Care Units (ICUs), visitation may be more limited because of facility resources and patient treatments. More information will be made available upon arrival.

Intermountain Clinics and InstaCares, and Primary Children's Outpatient Clinics

Our clinics are open to serve your health and health care needs.  We will practice hand hygiene, social distancing and all will wear masks.  Please see above guidance for additional details.
If your clinic appointment is in a hospital facility, please stay in the clinic area and exit the facility when your visit is completed.

Primary Children's Restrictions and Closures

In an effort to keep our patients, families, and caregivers safe and limit the spread of COVID-19, we have closed or limited services for the following areas of the hospital until further notice: 

Thank you for your understanding - please contact the Hospital Operator at (801) 662-1000 with additional questions about hospital restrictions. 

COVID-19 Information and Resources

We are continually monitoring this situation and working closely with our partners at Intermountain Healthcare and the University of Utah. As we continue to respond to the quickly evolving COVID-19 situation, we're looking at everything we do through the lens of keeping our caregivers, patients and members, and communities as healthy and safe as possible.

If you need information and resources about COVID-19, please visit Intermountain Healthcare's COVID-19 website.